Sales Trainer

Location: Bangalore, India (Work from Office)

Department: Sales & Admissions

Employment Type: Full-Time

Experience: 5+ years

Key Responsibilities

• 1. Sales Training & Development
• · Design and deliver training programs for new and existing sales teams.
• · Conduct structured onboarding programs for new sales hires.
• · Train teams on sales processes, customer engagement, product knowledge, and sales techniques.
• · Develop training modules, presentations, role plays, activities, and assessments.
• · Conduct refresher and upskilling sessions based on business requirements.
• 2. Sales Skills & Conversion Training
• · Train sales teams on consultative selling and effective sales conversations.
• · Coach teams on probing, need identification, pitching, and closing techniques.
• · Develop strong objection-handling and negotiation capabilities.
• · Train counsellors on creating urgency and effectively communicating product value.
• · Improve conversion through structured sales coaching interventions.
• 3. Call Audits & Quality Improvement
• · Conduct regular call audits to assess sales conversations and customer handling.
• · Identify gaps in communication, pitch quality, product knowledge, and objection handling.
• · Provide actionable feedback and individual coaching to sales representatives.
• · Track recurring quality issues and create targeted training interventions.
• · Work with sales managers to improve overall call quality and conversion performance.
• 4. Performance Coaching
• · Analyse individual and team performance to identify training requirements.
• · Conduct one-on-one coaching sessions for underperforming team members.
• · Work with Sales Managers and Team Leads to create improvement plans.
• · Monitor the effectiveness of training through post-training performance metrics.
• · Continuously identify opportunities to improve sales productivity and conversion.
• 5. Product & Process Training
• · Develop strong understanding of 21K Schools programs, offerings, admission process, and customer journey.
• · Train sales teams on product positioning and communicating key value propositions.
• · Ensure teams are aligned with updated sales processes, policies, and communication standards.
• · Conduct regular knowledge checks and assessments.
• 6. Training Content & Reporting
• · Create and maintain training materials, SOPs, sales scripts, and learning resources.
• · Maintain training calendars and track completion and participation.
• · Prepare regular reports on training effectiveness and team performance.
• · Measure training impact through metrics such as conversion, productivity, call quality, and sales performance.
• 7. Cross-Functional Collaboration
• · Work closely with Sales Managers, Team Leads, HR, and Revenue Leadership to identify capability gaps.
• · Collaborate with leadership to align training programs with business and revenue goals.
• · Support new product, process, or campaign launches through focused sales training.
• · Provide insights to sales leadership based on call audits and training observations.