Team Lead- Sales

Job Title: Team Lead – Business Development / Sales

Location: Onsite – Indiranagar, Bangalore

Experience: 4+ Years in Sales | 2+ Years as a Sales Team Lead

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

About Us

21K School is a global online school providing flexible, future-ready education to students across 70+ countries. We focus on personalised learning, innovative teaching methodologies, and preparing students for a rapidly changing world.

Our mission is to make quality education accessible, flexible, and engaging for learners globally.

With a growing international student community, 21K School offers an inclusive, collaborative, and growth-oriented work culture where employees can take ownership and contribute to meaningful outcomes in education.

Why join 21K School

• Work with a growing global EdTech organisation.
• Work from our Bangalore office in Indiranagar.
• Lead and mentor a high-performing sales team.
• Drive revenue growth in a fast-growing education business.
• Work with parents and customers across diverse geographies.
• Performance-driven and collaborative work culture.
• Competitive compensation with performance-based incentives.

The Team Lead – Business Development / Sales will be responsible for leading a team of sales executives and driving revenue growth through effective sales execution, team management, and funnel optimisation.

The role will involve managing sales targets, monitoring team performance, coaching team members, improving conversion rates, handling escalations, and ensuring strong customer engagement throughout the sales journey.

The ideal candidate should have strong experience in sales, team handling, target achievement, lead conversion, CRM management, and performance coaching, with a hands-on and target-oriented approach.

Key stakeholders: Head – Revenue, Sales Team, Admissions Team, Marketing Team, Operations Team, and Prospective Parents/Customers.

Key Responsibilities

Sales Ownership & Revenue Growth

• Own and drive daily, monthly, and quarterly sales and revenue targets for the assigned team.
• Monitor team performance against defined sales and revenue goals.
• Drive strong conversion across different stages of the sales funnel.
• Actively participate in critical and high-value customer conversations and closures.
• Identify opportunities to improve revenue and overall sales performance.

• Lead, manage, mentor, and motivate a team of Business Development Executives / Sales Executives.
• Conduct daily huddles, pipeline reviews, and regular one-on-one performance discussions.
• Monitor individual and team-level productivity and performance.
• Identify skill gaps and conduct structured coaching on pitching, objection handling, negotiation, and closing.
• Build a high-performance, accountable, and target-driven sales culture.

• Monitor lead allocation, follow-ups, pipeline movement, and lead leakage.
• Track conversion ratios across all stages of the sales funnel.
• Ensure timely and effective follow-up on high-intent leads.
• Identify bottlenecks in the sales funnel and implement corrective actions.
• Use CRM systems and dashboards to maintain visibility of team performance and pipeline health.

• Ensure the team delivers high-quality interactions throughout the customer journey.
• Guide team members in understanding customer needs and communicating the value proposition effectively.
• Handle escalations, complex customer conversations, and high-value opportunities.
• Ensure a strong balance between revenue achievement and customer experience.

• Implement and ensure adherence to defined sales processes, scripts, and objection-handling frameworks.
• Ensure accurate and consistent CRM usage across the team.
• Monitor activity metrics, follow-up discipline, and reporting standards.
• Ensure compliance with pricing guidelines, documentation requirements, and ethical sales practices.
• Continuously identify opportunities to improve sales processes and conversion efficiency.

• Track key metrics including sales numbers, conversion rates, forecasts, pipeline health, and individual productivity.
• Prepare regular performance reports and provide actionable insights to senior management.
• Analyse sales trends, performance gaps, and opportunities for improvement.
• Work closely with the Head – Revenue and cross-functional teams to execute sales strategies.

• Achievement of monthly and quarterly team sales and revenue targets.
• Improved lead-to-sale conversion rates.
• Effective management and development of the sales team.
• Strong pipeline health and follow-up discipline.
• Reduced lead leakage and improved sales funnel efficiency.
• Accurate CRM updates and performance reporting.
• Consistent achievement of individual and team productivity metrics.
• High-quality customer engagement and resolution of escalations.
• Contribution towards overall business revenue growth.

• Educational Qualification: Any Graduate / Bachelors Degree.
• Experience: 4+ years of experience in Sales / Business Development, with at least 2+ years of experience managing a sales team.
• Proven experience in achieving and exceeding sales and revenue targets.
• Strong experience in team handling, coaching, and performance management.
• Excellent communication, negotiation, persuasion, and interpersonal skills.
• Strong understanding of sales funnels, lead management, conversions, and pipeline management.
• Hands-on experience with CRM systems and sales dashboards.
• Strong analytical and problem-solving abilities.
• Comfortable working in a target-driven and fast-paced environment.
• Experience in EdTech, Education, B2C Sales, Admissions, or related industries will be an added advantage.
• Candidates who can demonstrate strong ownership, leadership, and revenue orientation are preferred.

• Monthly and quarterly sales/revenue target achievement.
• Team conversion rate and lead-to-sale conversion.
• Individual and team productivity.
• Pipeline value and pipeline health.
• Lead follow-up and response turnaround time.
• Lead leakage and pipeline movement.
• Average revenue generated per executive.
• CRM data accuracy and usage.
• Team retention, performance improvement, and productivity.
• Customer interaction quality and escalation resolution.

• Onsite opportunity at Indiranagar, Bangalore.
• Performance-based incentives.
• Leadership opportunity in a growing global EdTech organization.
• Opportunity to directly contribute to revenue growth.
• Exposure to a diverse customer base across multiple geographies.
• Structured learning and leadership development opportunities.
• Performance-driven career growth.
• Collaborative and supportive work environment.