Project Manager

Position Overview

We are looking for an experienced and motivated Project Manager to lead and oversee ongoing projects across our core service areas. From initial kickoff to successful delivery, the Project Manager will ensure projects are completed on time, within scope, and at the highest quality standards.

Key Responsibilities

• Oversee Projects: Manage the entire lifecycle of multiple digital projects – from commencement to final handover.
• Documentation & Benchmarks: Prepare and manage all initial project documents, timelines, and performance benchmarks.
• Team Leadership: Supervise the Operations Manager and their supporting team, including web designers, graphic designers, content writers, and more.
• Quality Oversight: Maintain consistent communication with the Operations Manager to obtain quality assurance reports and ensure high standards across deliverables.
• Motivation & Morale: Motivate and support the project team to maintain enthusiasm, accountability, and productivity.
• Performance Monitoring: Track project progress, measure performance, and identify areas for improvement.
• Scope & Budget Control: Manage changes to project scope, schedules, and budgets while mitigating risks.
• Process Improvement: Recommend and contribute to upgrades of internal SOPs and documentation in collaboration with the HR department.
• Client Success: Ensure each project is delivered successfully, aligning with client expectations and business goals.
• Understand and interpret project requirements and deliverables.
• Use project management tools such as Monday.com to plan, assign, and monitor tasks.
• Distribute and manage tasks across team members including:
• Web Designers
• Graphic Designers
• Content Writers
• Social Media Managers
• IT Support & Hosting Managers
• Ensure all projects are progressing as per timeline and quality expectations.
• Report directly to the Project Manager with regular updates on progress and bottlenecks.
• Conduct internal quality analysis and revisions before final delivery to clients.
• Maintain direct communication with clients to share updates, clarify requirements, and handle feedback.
• Stay hands-on and knowledgeable with all departments to provide informed reviews and feedback.
• Provide constructive feedback to the team to foster growth and consistent improvement.
• Stay updated with the latest market trends and technological developments in the digital space.
• Collaborate with the HR team to suggest SOP upgrades or policy changes based on operational insights.
• Support client negotiations with strong communication, confidence, and professionalism.

• Proven experience as a Project Manager, preferably in a digital agency or creative/IT environment
• Strong understanding of web design, SEO, digital marketing, and graphic design processes
• Exceptional leadership, time management, and organizational skills
• Excellent communication and problem-solving abilities
• Experience working with cross-functional teams and remote teams is a plus
• Familiarity with project management tools (e.g., Monday.com or similar)
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Proven experience in operations or project management within the digital or creative industry.
• Hands-on knowledge of web design, graphic design, SEO, content writing, and digital marketing.
• Proficiency in Monday.com or similar project management tools.
• Strong leadership, communication, and team coordination skills.
• Excellent client management and negotiation abilities.
• Attention to detail and a quality-first mindset.
• Ability to multitask and manage multiple ongoing projects in a fast-paced environment.
• Up-to-date with market trends and industry best practices.

• Work with a passionate and creative team
• Flexible work environment
• Opportunity to lead impactful digital projects for small businesses across Australia
• Room for career growth and professional development