Customer Service Specialist

4k SPORTS INFRA PVT LTD
Department Icon Business Development / Sales
Posted: 7 months ago
2-5 years
Hyderabad / Secunderabad, Telangana, Telangana
Business Development / Sales
work from office
Full Time
Posted: 7 months ago
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Job Description

Key ResponsibilitiesOutstation Lead Management
  • Screen and qualify Pan India incoming leads.
  • Verify project feasibility (budget, land size, location, sport type).
  • Assign qualified leads to Field / Senior Sales Team.
  • Schedule meetings (virtual/site visits).
  • Maintain CRM accuracy and stage movement.
Premium Client Follow-up (?5L+ Projects)
  • Maintain structured follow-ups for high-value prospects.
  • Ensure quick coordination for layouts, BOQ, costing inputs.
  • Maintain detailed communication tracker.
  • Support GM Sales & Marketing with client insights.
Quotation Coordination
  • Coordinate with Sales & Engineering for BOQ preparation.
  • Prepare and dispatch quotations.
  • Track quotation revisions.
  • Maintain follow-up tracker for pending quotations.
  • Monitor quotation-to-closure ratio.
Call Audit & Lost Lead Analysis
  • Review sales call recordings.
  • Categorize lost leads (Budget / Competition / Delay / Technical / Non-serious).
  • Submit weekly audit report to GM Sales & Marketing.
  • Identify process gaps and suggest improvements.
Referral & Repeat Business Tracking
  • Follow up with completed clients for referral opportunities.
  • Maintain referral tracking sheet.
  • Reactivate old database leads.
  • Track repeat project opportunities.
Reporting & MIS
  • Daily Lead Status Report.
  • Weekly Sales Pipeline Report.
  • Lost Lead Audit Report.
  • Premium Client Tracker.
  • Monthly Conversion & Performance Analysis.
Required Skills
  • Strong communication & client handling ability.
  • High follow-up discipline and accountability.
  • Analytical mindset for lead and call audit evaluation.
  • Strong Excel & reporting skills.
  • CRM proficiency.
  • Professional email drafting.
Experience & Qualification
  • Graduate (MBA preferred).
  • 25 years experience in Sales Coordination / Client Servicing.
  • Experience in infrastructure / construction / B2B high-value sales preferred.
Key KPIs
  • Lead response time.
  • Meeting scheduling accuracy.
  • Quotation tracking efficiency.
  • Lost lead reduction %.
  • Referral lead generation.
  • Conversion support effectiveness.

Skills

AuditAudit ReportSalesReporting

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