Travel Operations Executive

About the Role:

ABCsteps Technologies is supporting our partner firm in the Travel & Tourism sector, Miles & Smiles Holidays (Jodhpur), with their urgent recruitment for an in-office Travel Operations & Customer Support Executive.

Location: C-111, Rajeev Nagar, Mahamandir, Jodhpur (100% In-Office)

Timings: 10:30 AM – 06:30 PM (Monday to Saturday)

Salary: ₹20,000 – ₹30,000 / month (₹2.40 LPA – ₹3.60 LPA), based on skills & experience

Joining: Immediate / Early joining preferred

About the Company:

Miles & Smiles Holidays is a premier Jodhpur-based travel agency specializing in customized Domestic & International Holidays (Kashmir, Himachal, Kerala, Rajasthan, Europe, Dubai, Bali, Thailand, Vietnam, Maldives, etc.).

Key Responsibilities:

• 1. Client Handling & Follow-up: Attend inquiries through WhatsApp, Phone & Email. Understand client requirements and follow up professionally until booking confirmation.
• 2. Itinerary Planning & Proposals: Prepare customized day-wise tour itineraries and attractive proposals using Canva, PowerPoint, or PDF tools.
• 3. Costing & Quotations: Obtain supplier rates, calculate package costs accurately, and prepare quotations with inclusions/exclusions.
• 4. Booking Operations: Coordinate bookings for hotels, flights, cabs, transfers, and activities with domestic/international DMCs and suppliers.
• 5. Visa Assistance: Guide clients on visa document checklists, fill online visa forms, and manage appointment processes.
• 6. Billing & Payments: Send invoices and systematically follow up for advance and balance payments.
• 7. Pre-Departure & On-Tour Support: Issue vouchers and tickets, recheck booking details, and provide operational support to traveling clients.

Desired Skills & Tech Proficiency:

• Good computer & internet skills (MS Excel, Google Sheets, Email, WhatsApp Web).
• Familiarity with AI tools like ChatGPT / Gemini for quick research and correspondence is a strong plus.
• Ability to create aesthetic proposals in Canva / PowerPoint.
• Polite verbal communication in Hindi and functional writing proficiency in English.
• Detail-oriented, responsible, and capable of multitasking.

Who Should Apply:

• Graduate candidates with strong computer skills.
• Prior experience in Travel/Tourism, Hospitality, Customer Support, or Sales preferred (smart, quick-learning freshers may also apply).

How to Apply:

• Interested candidates can share their updated Resume directly:
• WhatsApp: +91 73573 28888 (Mrs. Swati Dave)
• Email: [HIDDEN TEXT] / [HIDDEN TEXT]