DM Malda

Job Title: Department Manager – Store

Location: [Store Location]

Reports To: Store Manager

Position Overview:

As a Department Manager for our store, you will be responsible for managing a key department and supporting the store's daily operations. This is an excellent opportunity for recent graduates to grow within the retail industry and take on a leadership role early in their career. You’ll work closely with experienced leaders, develop your management skills, and directly contribute to the store's success by meeting key performance targets.

Key Responsibilities:

1. Sales Target Achievement (35%)
   • Work towards achieving and exceeding sales targets for your department.
   • Understand sales data and work with your team to develop strategies that drive growth.
   • Support in driving initiatives to meet and exceed store sales goals, aiming for 110% or more of target achievement.
2. Basket Size (10%)
   • Focus on enhancing the average basket size through creative strategies and customer engagement.
   • Work with the team to improve basket size year-over-year, striving for a 7% or higher growth over the previous year.
3. Conversion (10%)
   • Assist in improving the store's conversion rate by engaging with customers and implementing strategies to increase sales.
   • Aim for a year-over-year growth in conversion rates, targeting more than 2% improvement.
4. Store Health Metrics (SDM) (10%)
   • Support store operations to maintain and improve store health metrics with a goal of achieving a score above 85%.
   • Assist in implementing operational improvements to optimize overall store performance.
5. Hit Rate (10%)
   • Help the team drive customer engagement and ensure that the store meets its hit rate goals, with a target above 60%.
   • Monitor performance and collaborate with the team to improve key engagement metrics.
6. Outward for the World (10%)
   • Contribute to maintaining an appealing store environment, focusing on keeping displays attractive and stock well-organized.
   • Ensure that your department consistently achieves a performance score of over 95% for outward presentation.
7. Shrinkage Management (5%)
   • Support inventory management processes to reduce shrinkage and ensure a secure store environment.
   • Aim for shrinkage rates of ≤ 0.10% through careful handling of inventory and merchandise.
8. Omni Channel Fulfilment (5%)
   • Work with the team to ensure smooth omni-channel operations, including fulfilling online orders and in-store pickups.
   • Assist in meeting the target of over 95% omni fulfillment with a same-day turnaround (24-hour TAT) for e-commerce orders.
9. Training & Development (5%)
   • Participate in training programs to develop product knowledge and management skills.
   • Complete product certifications with a focus on high scores, striving for 100% completion and scores above 90%.

Skills and Qualifications:

• Education: MBA
• Experience: No prior retail management experience required; however, any internship or part-time retail experience is a plus.
• Leadership Potential: Demonstrated interest in taking on leadership responsibilities and managing a team.
• Sales Orientation: Passion for sales and a strong desire to achieve and exceed targets.
• Customer-Centric: Excellent communication skills and a strong focus on providing a positive customer experience.
• Teamwork: Ability to collaborate with colleagues and contribute to a positive team environment.
• Problem-Solving: Willingness to identify challenges and come up with creative solutions.
• Tech-Savvy: Comfortable using retail management tools and technology, with a willingness to learn new systems.
• Organizational Skills: Ability to manage multiple priorities and adapt to a fast-paced retail environment.

Personal Attributes:

• Motivated, energetic, and eager to learn.
• Passionate about the retail industry and personal growth in management.
• Strong communication skills, both with customers and team members.
• Self-starter with the ability to work independently as well as part of a team.
• Adaptable and able to thrive in a dynamic retail environment.