Job Description
-
Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD
Position / Job Title (Proposed)
Store Manager
Designation
Assistant Manager
Function
Operations
Department
Operations
Reporting To
(Title)
Area Business Manager
Superior’s Superior
(Title)
Head Sales
Unit
Aditya Birla Fashion & Retail Ltd
Business
Pantaloons
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1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
To be responsible for smooth store operations, store performance, process compliance and profitability of the respective store.
2) Dimensions
Number of stores
Business/Unit Workforce Number
Value of Business Handled
Net Working Capital
NSV Target
No. of unique third party/vendors handled
Value of receivables and payables handled
3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
Key Challenges:
- Planning and implementing store performance initiatives, unique to the context and target market of the store
- Effective monitoring of performance, compliance & budgets of the store
- Maintaining higher standards of store operations and customer service to meet competition
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Financial Deliverables to ensure target achievement
- Opex reduction - Rationalization in Manpower, H&S, Power, R&M costs, except OC
- Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABP's
- Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
- Making sure all factors affecting shrinkage is covered to ensure shrinkage control
- To ensure increase in basket size for each customer
Enhancing consumer experience at stores to increase repeat purchase
- Taking required initiatives to ensure consistency in store standards as listed
- Execute store improvement plan to deliver objectives of customer, people efficiency
- Ensure improvement in customer interaction standards by improvements in - Customer service (measured by mystery shopper & complaint resolution, Cashiering Efficiency)
- Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends
Ensuring processes compliance at the Store
- Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
- To implement regular sales performance tracking and action plan for all employees at the front end
- Ensure a system of Weekly reviews with DM's to achieve week & month objectives. Ensure DM's understand & drive the priorities as set during week ORM's - displays, replenishments, target tracking through goal books, new option displays.
- Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintenance/Leave maintenance
- To ensure coordination with the category team for stock pushing
- Coordination with the HO/ZO marketing team for ATL/BTL plans
People management in the respective stores
- Ensure training & inputs to equip team in processes & customer handling
- Ensure store develops a culture of training owned by managers - basics mandatory for new joiners & identified as per need for existing team.
- To ensure that stores follow MPM guidelines as per the norms shared
- Succession planning and grooming for ADM/DM. Ensure a well tracked programme to ensure they are competent for the new role
- To ensure the stores in the zones comply with the statutory guidelines and processes
- To ensure continuous people management, engagement & development for reducing attrition
Key Role Parameters
Educational Qualification
Graduate / Post Graduate
Relevant Experience to perform the role
4- 6 Yrs
Competencies
Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus,Innovation, Creativity, Result Orientaion, Communication
Skills
Sales OperationsTeam BuildingInventory ManagementStore ManagementStore OperationsRComplianceCustomer ServiceCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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