Sales Support Specialist

We are looking for a detail-oriented and highly organized Sales Support Specialist to join our Central Operations Team (COT).

In this role, you will provide comprehensive administrative and operational support to the Global Service Sales team (S5), ensuring efficient and effective business operations. You will be responsible for supporting global sales planning through documentation management, target-setting coordination, reporting, coordination activities and handling various administrative tasks.

In this position, you will report to the Division Support Manager within the Central Operations Team.

Your Responsibilities

• Sales Planning & Documentation Support
• Create and improve global sales planning templates, ensuring consistency and usability across globe.
• Track changes to templates and documentation, ensuring up-to-date records.
• Manage monthly and quarterly revenue updates with full process ownership, ensuring timely and accurate data consolidation.
• Prepare sales target-setting documents send out request for proposal
• Monitor the timely collection and accuracy of responses.
• Reporting & Communication Support
• Support in preparing quarterly presentation material and content for the Head of Sales Info Calls.
• Manage reporting pipelines related to signed agreements, including accuracy checks and follow-up on missing data.
• Support regular communication flows between sales, finance, and operations teams.
• Data Management & CRM Oversight
• Follow up on inconsistencies and data issues in CRM
• Identify data entry errors and coordinate corrections with responsible stakeholders.
• Run periodic checks on CRM reports to maintain reliable sales intelligence.
• Operational Coordination & Follow-up
• Assist in tracking overdue tasks and financial receivables for Global accounts
• Follow up on outstanding commitments or missing data from regional sales teams.
• Maintain trackers or dashboards as needed to support transparency and status visibility.
• Training & Meeting Administration
• Manage online Sales training sessions, including scheduling invites, handling recordings, and coordinating with presenters.
• Provide administrative support for internal meetings, workshops, and virtual sales forums.
• Strategic and Ad-hoc Support
• Provide flexible support to strategic sales initiatives or business improvement projects.
• Support document collection, analysis, or coordination as part of global service sales programs.
• Other supports based on needs

• Bachelors degree in Engineering, Diploma in Engineering, MBA, or other relevant bachelors degree; equivalent experience may also be considered.
• 3+ years of Proven experience in sales operations support, customer service , or administrative coordination roles (preferably in a global setting).
• Strong commitment to quality service, timely and accurate deliverables, with a focus on compliance.
• Proven ability to collaborate with international and cross-functional teams, and respect different cultures across the globe.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Ability to assess situations, identify issues, and implement solutions in a timely manner.
• Proficiency in working with Microsoft suite (Outlook, Excel, PPT, Doc..); experience with CRM tools (e.g., Salesforce, Dynamics, or CRM).
• Familiar with data analysis and reporting tools.
• Good command of English spoken and written
• Excellent communication and interpersonal skills.
• Problem-solving and analytical abilities.

Your Benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental leave program.
• Flexible working models.

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