Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do
To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Manage and Process Open Deduction. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for
Manage and process open deductions:Primary responsibility is to perform coding on deduction created on systemAction and validate on Trade and Non-trade deduction as per exceptions and guidelinesGenerate Aged Trial Balance report from system and work on new deductionFollow up on Invalid deductionKeep track and comments each deduction line open on customer and escalate on time, if neededShould know the importance of documentations in place and compliance towards it.Escalate complex issues to the appropriate team and follow up until resolution.Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.Identify recurring issues and provide inputs for process improvement.Ensure adherence to company policies, data privacy, and compliance standards.Contribute to team meetings and training sessions for knowledge sharingBachelors / Masters degree in Commerce, Finance, Accounting.Flexible to work in shiftsKnowledge of SAP, Oracle and High radius is an added advantageExcellent communication skills, verbal and writtenStrong interpersonal and problem-solving abilities.Customer-oriented mindset with empathy and patience.Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.Ability to multitask and manage time efficiently.Analytical thinking and attention to detail.
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts
 Qualification Any Graduation