Payroll Operations Senior Analyst

Skill required: Payroll - Payroll Process Design
Designation: Payroll Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Payroll Sr Analyst will be responsible to manage end to end payroll for client by making sure payroll is processed Accurate and On-time. Also, Responsible to Manage Team and Client Stakeholders.Key ResponsibilitiesKnowledge of Payroll laws (e.g., US W4/W2, final paycheck, state agreements).Strong understanding of Payroll controls and checks.Knowledge of ERP apps like SAP, Workday, PeopleSoft is a plus.Proficient in Excel (Vlookup, Pivot tables).Payroll certification is a plus.Understand process metrics (SLA, KPI, OLA).Escalate issues and seek advice when needed.Ensure Business Continuity and Disaster Recovery plans are up-to-date.Create plans and schedules for tasks and projects.Document progress, issues, and agreements.Support root cause analysis and corrective actions.Participate in Knowledge Transfer for processes.Update process dashboards and Update process dashboards and attend business meetings.Escalate tech issues to Accenture Local IT.Support client visits and propose process improvements.Collaborate with internal and third-party teams. Team DevelopmentEnsure team is properly staffed with skilled resources.Guide team members on responsibilities, career, and succession planning.Set clear performance metrics and reward achievements.Support training for regional teams and onboard new members.Boost team morale with bonding exercises.Address people-related queries and liaise with HR.Ensure team understands their goals and performance evaluation.Retain talent and establish growth paths.Resolve issues through the escalation process. Additional ResponsibilitiesLead or assist in analyzing and reporting responsibilities.Participate in activities or projects for the team.Help manage and report on specialist budget.Define standards and reusable approaches across functions.Provide strong customer service and be a role model.Supervise less experienced team members when needed.Assist in creating annual team objectives.Help with the interview process for new hires. ProcessesManage Payroll inputs, reports, controls, and inquiries.
What are we looking for? Knowledge/Skills Requirements:• Good organizational & prioritisation skills.• Analytical and problem-solving skills.• Multi-cultural awareness.• Passion for customer service.• Team player.• Client/Stakeholder Management• Results & detail-oriented• Focus on high data accuracy.• Quality driven – in communications and all system transactions.• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate• Good written and verbal skills. Strong English language communication skillsExcellent Customer Service skills Core Competencies – • Professional Qualities• Good oral and written communication skills• Ability to identify and effectively use resources• Excellent customer service skills• Operational Excellence skills Working Conditions – • Candidate should be ready to work in any shift i.e. Early Morning or Night shift (US Shift). •
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems• Your day to day interactions are with peers within Accenture• You are likely to have some interaction with clients and/or Accenture management• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments• Decisions that are made by you impact your own work and may impact the work of others• In this role you would be an individual contributor and/or oversee a small work effort and/or team• Please note that this role may require you to work in rotational shifts