Performance Analyst

Skill required: Employee Services - Customer Care
Designation: Performance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Comp & Benefits & Leveraging expertise to solve specific problems pertaining to Comp & Benefits .Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Employee Services - More into query/case management• Knowledge of Copensation & Benefits management and Performance management processes• Strong MS Office and Excel skills• Strong command on written and verbal English language• Proficient with Business Excellence PracticeActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.• Resilience and ability to work under pressure • Good organizational, prioritization and multi-tasking skills to deliver to deadlines • Analytical and problem-solving skills.
What are we looking for? •Adaptable and flexible•Ability to perform under pressure•Problem-solving skills•Detail orientation•Ability to establish strong client relationship Process Support :• Read, understand and analyze client process as per the business rules as a subject matter expert.• Execute the process accurately and timely as a hands-on processor.• Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues/problems.• Pay close attention to quality of written and verbal English skills within Team.• Creates a logical plan, realistic estimates and schedule for an activity or project segment.• Ensure LWI’s are followed and updated regularly and train the team members on process updates.• Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.• Participates in various internal or client initiatives related to Process.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems• Your day to day interaction is with peers within Accenture before updating supervisors• In this role you may have limited exposure with clients and/or Accenture management• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments• The decisions you make impact your own work and may impact the work of others• You will be an individual contributor as a part of a team, with a focused scope of work• Please note that this role may require you to work in rotational shifts