Guest Relations Associate

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Greet guests with warmth and professionalism, ensuring a positive first impression
• Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
• Provide supportive guidance to reception team members to foster a collaborative work environment
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
• Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
• Previous experience in guest relations, front-office operations, or customer-facing hospitality roles
• Experience with hotel management systems or reservation software

Additional Information