Lead, Process Technology Support

Department Icon Operations Maintenance & Support
Posted: 2 weeks ago
12-14 years
India
Operations Maintenance & Support
work from office
Full Time
Closes 25 Nov 2026

Posted: 2 weeks ago
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Job Description

Position Title: Lead- Process Technology & Support

Job Objective -

To provide technical expertise in pharmaceutical process technology, process development, scale-up, process optimization, equipment commissioning, troubleshooting, and customer technical support, predominantly involving Fluid bed equipment. The role works closely with Customers, Sales, Engineering, Service, Automation, R&D, Production and cross-functional teams to ensure successful implementation and optimization of pharmaceutical processing solutions.

Primary Responsibilities -

  • Develop and optimize pharmaceutical processes involving High Shear, Dry and Fluid Bed Granulation, Fluid bed Drying, Wurster Coating, Tangential Granulation and Coating, Hot Melt Granulation, Tablet Coating, etc
  • Execute laboratory, pilot and commercial-scale trials and support technology transfer and scale-up activities.
  • Lead/support FAT, SAT, commissioning, qualification and start-up of processing equipment at customer sites.
  • Provide technical troubleshooting, root cause analysis and CAPA for process, equipment, automation and instrumentation issues.
  • Act as technical interface with customers and support process demonstrations, validation and technical discussions.
  • Collaborate with Sales, Engineering, Service, Automation, Quality and Production teams for project execution and problem resolution.
  • Prepare technical reports, trial reports, case studies, SOPs and best-practice documents.
  • Drive continuous improvement, productivity enhancement, customer satisfaction and competitor benchmarking initiatives.
  • Support business development through technical solutions, aftermarket opportunities and spares generation.

Key Result Areas

  • Successful execution of customer trials, commissioning and qualification activities.
  • Timely resolution of customer technical issues.
  • Successful process scale-up and technology transfer projects.
  • Improvement in process performance and customer satisfaction.
  • Generation of business opportunities in Pharmaceutical, Food, Feed, Nutraceutical and Chemical sectors.
  • Development of technical solutions, case studies and standardized best practices

Key Interfaces

Internal Interfaces

External Interfaces

  • Cross-functional collaboration: Working with internal CFT groups like Sales, Automation & Controls, Design, NPD, QAC, Aftermarket or operations
  • Pharma Companies
  • Non-Pharma Companies
  • Educational Institutions / University

ACG Persona

Persona

Level

Competency

Level

Entrepreneur

Practitioner

  • Strong knowledge of pharmaceutical solid dosage manufacturing processes.

    Strong

  • Builder
  • Practitioner
  • Hands-on expertise in Fluid Bed Processor, High Shear Granulator, Wurster, Tangential, Rotor, Hot Melt, Tablet Coating, Roller Compactor .

    Proficient

  • Innovator
  • Strong
  • Experience in handling Onco products using various containment solutions

    Proficient

  • Nurturer
  • Proficient
  • Knowledge of scale-up, DOE, process validation and technology transfer.

    Strong

  • Integrator
  • Strong
  • Strong troubleshooting, RCA and CAPA management skills.

    Strong

  • Partner
  • Proficient
  • Excellent customer-facing, Communication and technical report writing skills.

Proficient

Educational And Experience Requirements

Minimum Requirement

Desired

Level of Education

  • B. Pharm or equivalent
  • M. Pharm or equivalent

Experience

A technically strong pharmaceutical professional with 12 to 14 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support.

The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.

A technically strong pharmaceutical professional with 10-12 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support.

The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.









Skills

OperationsTechnical SupportCustomer SatisfactionProduction

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