Customer Success Manager

Job Title: Customer Success Manager (Revenue & Account Growth)

Location: Ahmedabad (Work from Office

)Experience: 2–5 Year

sDepartment: Sale

s

Role Objecti

veThe Customer Success Manager will act as the business owner for existing client accounts, driving revenue growth, strengthening relationships, and ensuring long-term client retention. This role goes beyond support — it focuses on maximizing account value through upselling, cross-selling, and strategic engagemen

t.

Key Responsibilit

ies1. Account Growth & Revenue Owners

• hipDrive upsell and cross-sell opportunities within existing accou
• ntsIncrease wallet share by expanding into new teams/departments within client organizati
• onsIdentify new revenue opportunities aligned with client ne
• edsGenerate referrals and build strong client advoc

acy

2. Client Relationship Manage

• mentAct as the primary point of contact for key acco
• untsBuild strong relationships with stakeholders and decision-ma
• kersHandle client escalations and ensure high satisfaction le
• velsConduct regular business reviews (QBRs) to align on goals and perform

ance

3. Delivery Coordin

• ationWork closely with internal delivery teams to ensure seamless exec
• utionManage client expectations and ensure alignment with agreed
• scopeAct as a bridge between business and technical

teams

4. Billing & Colle

• ctionsOversee invoicing and ensure accuracy as per con
• tractsDrive timely collections and minimize payment delays (DSO co
• ntrol)Handle billing discussions and resolve disputes effec

tively

Candidate Requi

• rements2–5 years of experience in Customer Success / Account Management / IT Service
• s SalesStrong experience in upselling, cross-selling, and account
• growthExcellent communication and stakeholder management
• skillsExperience working with global clients / B2B envir
• onmentsExposure to billing, invoicing, or collections is
• a plusWillingness to travel for client meetings (if re

quired)

Key Performance Indicator

• s (KPIs)Net Revenue Retenti
• on (NRR)Upsell & Cross-sell
• RevenueCollection Timelin
• es (DSO)Customer Satisfaction & R

etention

Wh

• y Join UsHigh ownership role with direct impact o
• n revenueOpportunity to work with globa
• l clientsPerformance-driven growth and i