Senior Strategic Revenue And Account Manager

Location: Ahmedabad (Actowiz HQ) – Requires Regular Travel

Experience: 5–8 Years

Department: Sales

Reporting to: Head of Sales / CEO

Role Objective

The Senior Strategic Revenue & Account Manager is the commercial engine for all existing business at Actowiz. Unlike a Project Manager who handles technical delivery, you are the Business Lead who handles the clients wallet, their emotional sentiment, and their long-term growth. After onboarding, you will immediately take over accounts to ensure Actowiz captures 100% of the potential revenue from every partnership.

Core Responsibilities

• Revenue Growth & Account Mining (Primary Mandate)
• Upselling & Cross-selling: Analyze current data consumption and pitch higher frequency, larger volumes, or new service lines (e.g., transitioning a client from scraping to automated data mapping or AI insights).
• Wallet Share Expansion: Identify and penetrate other departments within the same client organization to generate internal leads.
• Referral Engine: Systematically secure warm introductions from existing happy clients to new potential business partners.
• Advocacy & Social Proof: Be responsible for the extraction of success—securing high-impact video testimonials, written case studies, and positive reviews (Clutch/G2).
• Strategic Relationship Management & Travel
• Quarterly Business Reviews (QBRs): Own the quarterly schedule. You will travel to meet key stakeholders face-to-face to discuss their business roadmap and align Actowiz services with their future goals.
• Sentiment Ownership: While the PM fixes bugs, you manage the clients brand trust. You are the calm head during escalations, ensuring a minor technical glitch doesnt lead to a major relationship break.
• Post-Onboarding Handover: Coordinate with the Hunter sales team to smoothly take over new accounts every month, ensuring no loss of momentum during the transition to BAU (Business As Usual).
• Delivery Coordination & Scope Advocacy
• Experience Liaison: Act as the high-level bridge between the client and the PM/Delivery teams. You ensure the client feels successful, even if the technical journey is complex.
• Scope Compliance: Protect Actowizs resources by ensuring the client does not push for work beyond the agreed Project Scope Document (PSD) without a commercial upsell.
• Financial Operations & Debt Management
• Invoice Generation: Ownership of the full billing cycle for existing customers. You will generate accurate invoices based on contract milestones or usage.
• Collections Lead: Maintain zero aging on Accounts Receivable (AR). Leverage your strong relationships to ensure Actowiz is paid on time, handling billing disputes with diplomacy and firmness.

• Experience: 5-8 years in Account Management or Customer Success within the IT Services or Data industry.
• Communication: Elite negotiation and boardroom presentation skills. You must be comfortable presenting ROI data to C-suite executives.
• Business Acumen: Ability to understand a clients P&L and suggest data solutions that improve their bottom line.
• Willingness to Travel: Ability to travel quarterly (nationally/internationally) for strategic face-to-face meetings.

Key Performance Indicators (KPIs)

• Net Revenue Retention (NRR): % growth of existing accounts.
• Upsell Revenue: Total INR/USD value of new business from old clients.
• Collection Timeline: Average number of days to receive payment (DSO).
• Customer Advocacy: Number of testimonials/referrals secured per quarter.

You can also share your resumes to : [HIDDEN TEXT]