137+ Applicants
Posted: 2 months ago
3-5 years
Pune, Maharashtra
work from office
Posted: 2 months ago
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Applicants: 137+
Job Description
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Job Description
Were looking for a Projects Operations Coordinator to own the complete post-sales lifecycle of GateGuard. Youll be the single point of accountability connecting our sales team, technical team, deployment team, and customers—ensuring seamless delivery, proactive support, and continuous product improvement.
What Youll Do
Post-Sales Ownership
Must Have
What Youll Do
Post-Sales Ownership
- Serve as the primary point of contact for the sales team on all matters post-closure: delivery scheduling, deployment coordination, installation support, and ongoing customer success
- Manage customer expectations and communication throughout the implementation journey
- Document feature requests from the sales team and pass them to the leadership and product teams
- Coordinate with engineering on issue resolution and release timelines
- Work with the finance team to ensure adequate inventory levels based on upcoming deployments and sales pipeline
- Flag potential stock-outs or lead time risks early
- Monitor support tickets systematically to identify patterns, recurring issues, or emerging problems
- Escalate trends and issues to tech and product teams proactively
- Maintain clear, consolidated communication between sales, tech, deployment, and support teams
- Run regular sync-ups to ensure alignment and surface blockers early
Must Have
- 3 years of experience in project management, product operations, or technical account management—preferably in hardware/software products or industrial tech
- Strong organisational skills with the ability to manage multiple stakeholders and competing priorities
- Comfort with technical concepts (you dont need to code, but you should be able to understand system issues and translate between customers and engineers)
- Excellent communication skills—written and verbal
- Experience with CRM and ticketing tools
Looking to get Placed? Try our Placement Guarantee Plan
- Background in access control, security systems, industrial automation, or IoT products
- Experience working with manufacturing or automotive clients
- Sales team has a reliable partner they trust to handle everything post-signature
- Tech and deployment teams receive clear, prioritised, and actionable inputs
- Issues are caught early through systematic tracking, not firefighting
- Customers experience smooth deployments and responsive support
Skills
SalesAccount ManagementFinanceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
18 Sep 26, 01:17 PM IST
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