Line Head - Quality & Technical Services

Key Responsibilities

•      Management of Technical Services: Stay updated with the latest technological developments and translate them into pulp and fibre performance improvement, monitor developments and events within the industry that impact future business opportunity, legislation or trading practices, set benchmark processes through in-house and external innovation coordinating with appropriate agencies and group experts for critical problem solving and replication of best practices, and review and ensure accurate recording of plant performance, job costing and activities

•      Analytics: Monitor derailers and work on strategy for sustainable improvement to meet profit targets, evaluate operational efficiency and lay out plans for improvement opportunities to eliminate variance, drive aspect-impact analysis for process, maintenance and assets, and review data for breakdowns, failures and variations to support respective departments on CAPA action plans with resources allocated as required

•      Quality Management: Establish a robust laboratory system to ensure thoughtful analysis of actual experiments with genuine understanding that relates abstract ideas to particular facts, and guide Quality Assurance, Customer Technical Services and SPC departments to be proactive on potential customer complaints with appropriate preventive actions to resolve customer issues and drive continuous improvement

•      Governance, Risk and Compliance: Ensure business continuity in a sustained manner across environment and sustainability, review regularly to ensure the unit meets all statutory, environmental and legal norms with resources allocated for licensing and liaisoning, ensure implementation of WCM, ISO and OHSMS with necessary audit compliance, meet PAT and energy audit requirements, and oversee plant performance against ABG sustainability standards for air, water, solid waste, noise, waste water, ENHESA and WASH with action plans to eliminate variance

•      Sustainability: Drive organisation wide awareness and training on the ABG sustainability framework, oversee audits and corrective action, ensure compliance with legal requirements in operations, and lead sustainability projects to reduce environmental impact with the necessary technical inputs
•      Customer Centricity: Continuously monitor customer interactions and take necessary actions to improve customer relations using appropriate problem solving tools, and ensure customer queries, concerns and feedback are managed with minimum response time

•      Planning and Budgeting: Plan and budget improvement projects for the financial year across capex and opex, extend guidance and support to HODs and FHs for plan and budget finalisation with quarterly review and updates, finalise the plan and budget with corporate and communicate to stakeholders, and ensure the department achieves target and budget objectives through ongoing examination of accounts and daily and weekly operating controls

•      Projects Management: Scrutinise techno commercial feasibility analysis for projects, ensure all materials purchased are competitive and as per specification, engage with the commercial function on budget allocation, material purchase and inventory for on time and within budget completion, evaluate project performance and sustain gains, consult suppliers where deviations arise to achieve desired gains on a continual basis, and allocate resources and take the lead on derailed or delayed projects to meet timelines

•      People Development: Establish and maintain a training needs programme to provide satisfactory levels of knowledge, skill and job satisfaction alongside cost-effective development of key personnel, and identify special training needs for technical knowledge upgradation with suitable internal or external agencies in coordination with HR

Reporting Structure 

Reports to: Function Head Manufacturing

Reported by: DH Quality Assurance, SH Environment & Sustainability, DH Unit Technical Cell

Global Manufacturing Leadership Program 

This role is part of the Global Manufacturing Leadership Program (GMLP). 

The Global Manufacturing Leadership Program (GMLP) is Aditya Birla Group's flagship leadership hiring initiative focused on building the next generation of manufacturing leaders. Designed for high-potential professionals with a proven track record in manufacturing and operations, GMLP offers accelerated career growth through challenging leadership roles across the Group's diverse businesses, including Cement, Metals, Chemicals, Carbon Black, Pulp & Fibre, Mining, and other global manufacturing operations. 

Through GMLP, selected candidates gain exposure to large-scale manufacturing environments, world-class technologies, cross-functional assignments, and mentorship from senior business leaders. The program is aimed at professionals who aspire to move beyond functional excellence and take on broader business and operational leadership responsibilities, while contributing to the long-term growth and transformation of one of the world's leading diversified multinational groups.