TM Sr RSM DM Patna

Job Purpose

• 1. To increase customer profitability through effective cross sales and up sell framework
• 2. Continuous Process refinement for enhanced marketing ROI
• 3. Manage a team of 45 sales managers and skip level team of around 50 Direct Sales Executives
• 4. Bring in best practices to offer excellent experience while on boarding customers and generate more leads through servicing
• 5. Maximize sales productivity of the team and achieve sales targets
• 6. Provide field support to direct reports by joining them on calls and providing coaching and feedback based on performance
• 7. To emphasize on talent retention and managing attrition
• 8. To maintain high morale and engagement levels of the teams by providing constructive feedback and fostering right environment.
• 9. Adhere to a proper business work ethic and create a similar expectation of direct reports/peers
• 10. Ensure high quality and high persistency of business generated to support long-term profitability of the company

Job Context & Major Challenges

• Key Challenges for the role -
• . To drive adoption of Service to sales approach on the Orphan customer.
• . To ensure differentiated and segmented approach to various campaigns
• . To manage attrition of the front line sales force and limited availability of quality talent.

Key Result Areas