Restaurant Supervisor

Job Title: Shift Supervisor (Restaurant)

Job Location: Can be placed anywhere

JOB PURPOSE:

To assist the management team in coordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service and Cleanliness in these areas.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

• Ensuring effective staff positioning to handle anticipated sales.
• Deliver Gold Standards.
• Ensuring product quality and quantities.
• Monitoring QSC throughout restaurant.
• Training and developing staff as outlined by Restaurant Manager and Assistant Manager.
• Completing checklist on your assigned area, kitchen, dining area or front counter.
• Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership.
• Complete own supervisors training book including training on preparation, production, front counter and dining area.
• Ensuring customers are recognized and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under).
• Responsibility for reporting personnel, operational, health and safety problems to manager on duty.
• Duties as directed or required by the manager running the shift.

Organisation and Training of Staff

• Induct all new staff using the Staff Training Presenter.
• Identify individual and operational training needs.
• Complete workstation training using the 4-step training method.
• Give corrective coaching to all who need it.
• Plan for staff training each shift – cross train staff.

Position staff in your area based on willingness, ability and need.

• Evaluate staff at the start of the shift re: appearance, timekeeping etc..
• Lead by example – follow all procedures and be professional in your conduct.
• Plan for staff breaks and shift changeovers.
• Act as the link between management and staff

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

• Secondary/ High School Certificate

Minimum Experience & Knowledge & Skills

• Minimum 2 years experience in similar role within QSR environment.
• Ethics and integrity
• Commitment and drive
• Appreciation of diversity
• Enthusiasm