Global Client Support Associate

At Aftershoot, were building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world.

From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.

• Were a fast-growing, passionate team backed over 100K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly believe in our mission.
• Our mission is clear: Become the default companion for every photographer in the world.
• If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, wed love to meet you.
• Lets create the future of AI in photography, together.

About The Role

The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on resolving queries efficiently, maintaining strong communication standards, and delivering a great customer experience at scale.

This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base.

Core Responsibilities

Live Chat & Email Support (Core Focus)

• Handle customer queries via live chat and email with:
• Prompt and accurate responses
• Clear, empathetic, and professional communication
• Ensure a high standard of customer experience across all interactions.
• Follow defined SOPs, macros, and tone guidelines consistently.
• Troubleshoot customer issues and provide effective, timely resolutions.
• Escalate complex or unresolved issues to relevant teams when needed.
• Maintain detailed and accurate records of customer interactions.

• Deliver high-quality, on-brand support while resolving queries efficiently
• Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience.

• 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred)
• Strong written communication skills with attention to tone and clarity
• Customer-first mindset with a problem-solving approach
• Experience working with global customers (US, EU, or similar markets) is a plus
• Willingness to work in a graveyard shift (starting 2:30 AM IST)
• Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus
• Interest in photography as a hobby is a bonus

• Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call.
• Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience.
• Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise.
• Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round.
• Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.