Techno Functional Lead

Job description / Role

About the role:

We are seeking a seasoned techno functional lead for retail operations & planning to join our dynamic team in Dubai. In this role, you will bridge the gap between business requirements and technical solutions, driving end-to-end SAP S/4HANA implementations for retail clients. You will lead cross-functional teams, deliver tailored configuration, and ensure seamless integration with existing ERP landscapes. Your expertise will be pivotal in optimizing retail supply chain, merchandising, and planning processes while maintaining high standards of quality and on-time delivery.

Responsibilities:

• Lead full lifecycle SAP S/4HANA implementations for retail operations and planning modules
• Collaborate with stakeholders to gather and translate business requirements into technical specifications
• Design and configure SAP solutions, including Retail, MM, SD, and PP modules, tailored to client needs
• Oversee data migration, integration, and system testing activities to ensure data integrity and performance
• Provide functional and technical guidance to project teams, including developers, analysts, and consultants
• Develop project plans, monitor progress, manage risks, and ensure on-time, on-budget delivery
• Conduct user training sessions and prepare documentation to enable smooth post-go-live support
• Act as primary point of contact for client escalations and change requests
• Continuously identify process improvements and best practices to enhance retail operations efficiency

Required qualifications:

• 12–20 years of proven experience in SAP ERP implementation, with a focus on S/4HANA
• Strong technical expertise in SAP S/4HANA configuration, customization, and integration
• In-depth knowledge of retail operations, merchandising, supply chain, and planning processes
• Hands-on experience with SAP modules such as MM, SD, PP, and Retail
• Demonstrated ability to lead cross-functional teams and manage stakeholder expectations
• Excellent analytical, problem-solving, and communication skills
• Experience in end-to-end project management, including budgeting, resource planning, and risk management
• Willingness to work on-site in Dubai with occasional regional travel

Preferred qualifications:

• SAP S/4HANA certification and relevant module certifications
• Experience working in the GCC retail sector or UAE market
• Familiarity with Agile/Scrum methodologies and tools
• Background in integration technologies (IDoc, EDI, APIs)
• Advanced stakeholder management skills and change management experience
• Fluency in English; Arabic proficiency is a plus
• Leadership or PMP certification

Position details

Location: Dubai, United Arab Emirates

Industry: Retail / E-commerce

Experience required: 12+ years

About the Company

AIQU connects future-ready technology specialists with forward-looking organisations. We help businesses deliver high-impact and high-quality technology projects by using our unrivalled global sourcing capabilities to attract diverse talent within the region.

Our bespoke staffing solution offers the most flexible option you can have while maintaining 100% legislative compliance. AIQU’s fast and highly responsive employee management processes are designed to provide your most valuable assets, your people, with a seamless experience!

From business analysts to change managers; from front-end developers to back-end engineers, full-stack developers, and database administrators; from process analysts to software architects; AIQU can provide and manage specialists for a technology transformation project or for a project in maintenance phase across six key verticals.