Associate IT Support Specialist (WFO - Hybrid, Helpdesk Support)
Operations Maintenance & Support
Posted: 3 weeks ago
Posted: 3 weeks ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
This role involves delivering excellent customer support in person, via chat, tickets, or phone. Diagnose and resolve technical issues effectively using problem-solving and interpersonal skills. Communicate with clarity, patience, and empathy to address concerns. Provide technical assistance, resolve IT challenges, and maintain system functionality to improve organizational productivity and user satisfaction.
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About Company
Akamai is a global content delivery network (CDN) and cloud services provider. They deliver secure and reliable digital experiences for businesses worldwide.
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