Base Manager - Kolkata

Job Responsibilities: 

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and escalate critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge:

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Communication skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing
• Administrative skills
• Computer skills

Position Reports to: General Manager – Inflight Services

Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Location: Kolkata Airport

Employment Type: Full-time, on the rolls of SNV Aviation. 

Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.