People Services Specialist

About AkzoNobel
Since 1792, weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Lets paint the future together.
For more information please visit www.akzonobel.com
copyright 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
Serve as the administrative specialist in People Services. Retrieve, administrate and control the Workforce Administration from Hire to Retire (the employee life cycle). Handle customer cases which cannot be answered by the Contact Center advisors in line with turn-around time SLAs, quality standards and policies. Apply specialist expertise to resolve specific cases and escalate/refer cases to the Center of Expertise as appropriate.
Key Activities
Provide administrative support to employee life cycle changes such as: new hires, transfers, promotions, terminations, organizational changes (OM) and data management. Apply specialist expertise to cases from AkzoNobel employees and managers that cannot be solved by the Contact Center.

• Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management
• Create employment contracts, letters and memos according to business requests
• Update the employee records and keeping all relevant systems and (third) parties up to date
• Provide expertise on global and local policies and procedures
• Provide expertise support to the Contact Center to resolve cases/queries within agreed SLAs.
• Refer complex cases or exceptions to Centers of Expertise and communicate effectively with the requestor as appropriate.
• Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services
• Spot opportunities for improvement of processes and systems via input to the team lead.
  

Experience

• Minimal 2 years of relevant working experience
• Bachelors/Masters degree preferably in HR
• Strong customer services orientation

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  Get Hired
  Ability to interpret and apply the HR policies and procedures
• Flexible and stress resistant: The ability to multitask and structure the workload
• Accurate, self-standing and with strong attention to detail
• Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working
• Eager to learn and keep pace with developments in labour relations
• Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external parties where necessary)
• Ability to work in an international and multicultural environment
• Fluent in English language, both written and verbally is required
• Fluent in French or German or Dutch language when supporting France or Germany or Netherlands, both written and verbally is required
  

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 55750