Service Manager - Multi Brand | Al-Futtaim Automotive | Auto Centers

Job Requisition ID: 181360

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

The Service Manager is responsible for driving the operational, commercial, and financial performance of the Al-Futtaim Auto Centers network across the UAE. This role leads operational excellence, team development, and business growth initiatives while ensuring the consistent delivery of high-quality customer experiences. Working closely with service center teams, the Service Manager will enhance productivity, strengthen operational standards, identify growth opportunities, and support the continued expansion of the business.

What You Will Do:

• Deliver revenue, gross margin, and profitability targets across all service centers in line with budget and forecast commitments.
• Drive operational excellence by auditing service processes, identifying inefficiencies, and implementing corrective actions to maximize productivity and capacity utilization.
• Oversee WIP management and reduce aging cases to improve cash flow and operational efficiency.
• Ensure consistent execution of operating standards, quality requirements, and customer service expectations across all locations.
• Ensure compliance with HSSE, quality standards, and company policies across all locations.
• Lead, coach, and develop service center teams through structured training, performance management, and capability-building initiatives.
• Conduct regular site visits to monitor performance, support leadership teams, and ensure operational discipline and adherence to company values.
• Identify and execute local retail business development opportunities to drive customer acquisition, retention, and market share growth.
• Drive continuous improvement initiatives, digital adoption, and process enhancements to improve customer experience and operational performance.
• Support expansion initiatives including new site setup, ramp-up, and operational stabilization.

Required Skills To Be Successful:

• Strong leadership capability with the ability to inspire, coach, and develop high-performing teams.
• Deep knowledge of aftersales operations including workshop processes, WIP, and customer handling.
• Ability to drive accountability and consistent execution across multiple locations.
• Entrepreneurial and start-up mindset with willingness to go beyond conventional job boundaries.

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What Qualifies You For The Role:

• Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
• 10 years of experience in automotive aftersales operations, with at least 4 years in a leadership or regional role.
• Mechanical and engineering background is essential.
• Additional business or management qualifications are advantageous.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.