Customer Care Executive UAE National | Financial Services | Al Futtaim Finance Company

About Al-Futtaim

Established in the 1930s, Al-Futtaim Group is one of the region's most diversified privately held businesses — more than 35,000 people, operations in over 20 countries across the Middle East, Asia and Africa, and partnerships with over 200 of the world's most admired brands spanning automotive, financial services, real estate, retail and healthcare. Guided by our values of respect, excellence, collaboration and integrity, we continue to enrich the lives and aspirations of our customers every day.

Role Purpose

The Customer Service Executive is responsible for managing client relationships, identifying customer requirements, and providing appropriate solutions. This role serves as the main point of contact for clients, facilitating communication, resolving issues efficiently, and ensuring consistent service delivery

Key Responsibilities

• Ensure SLA compliance across all customer touchpoints (calls, email, complaints)
• Manage and resolve customer complaints within defined timelines
• Improve customer satisfaction and overall experience
• Drive first contact resolution and reduce repeat contacts
• Maintain quality standards in all customer interactions
• Monitor and enhance team productivity and operational efficiency
• Ensure accuracy and completeness of CRM / case data 8. Ensure compliance with SOPs, policies, and regulatory requirements

Required Skills & Qualifications

• 1–2 years of customer care or contact center experience, preferably within banking or financial services
• Excellent interpersonal, facilitation, and presentation skills
• Ability to maintain organized tracking systems for client interactions
• Effective in setting priorities and managing multiple client accounts
• Proactive problem-solving and conflict resolution skills
• Understanding of customer care processes and complaint handling