Senior Manager New Business Development

Role Title

Senior Manager / AGM Business Development (Contact Logistics)

Role Purpose

The purpose of the Business Development role is to identify, create, and nurture growth opportunities for the organization by building strategic relationships, expanding market presence, and driving revenue generation. The role involves proactively identifying new business prospects, developing tailored solutions to meet client needs, and working collaboratively across teams to close deals and foster long-term partnerships.

Business Development professionals act as the bridge between market opportunities and the companys strategic goals, ensuring sustained business growth, competitive advantage, and customer success.

Key Accountability Area

1. Revenue Growth

• Achieving sales targets and revenue goals through acquisition of new customers and expansion of existing accounts.
• Increasing the companys market share in targeted segments.

2. Lead Generation and Pipeline Management

• Building and maintaining a healthy pipeline of qualified leads.
• Managing the sales funnel from prospecting to closure with a focus on conversion rates.

3. Client Relationship Management

• Establishing and nurturing long-term, trust-based client relationships.
• Acting as a client advocate to ensure satisfaction and repeat business.

4. Market and Opportunity Analysis

• Conducting market research to identify new business opportunities and emerging trends.
• Providing actionable insights to influence business strategy and product development.

5. Sales Strategy Execution

• Developing and executing customized sales plans for different markets, sectors, or geographies.
• Collaborating with marketing to align sales campaigns with lead generation activities.

6. Contract Negotiation and Closure

• Leading negotiations on pricing, terms, and agreements to secure favorable contracts.
• Ensuring smooth handover to delivery and account management teams post-sales.

7. Reporting and Performance Monitoring

• Maintaining up-to-date sales reports and CRM entries.
• Providing regular updates to leadership on pipeline status, win/loss analysis, and forecasting.

8. Brand Representation

• Representing the organization professionally in all external interactions, including conferences, client meetings, and industry events.
• Enhancing the companys brand image and positioning in the market.

9. Collaboration with Internal Teams

• Working closely with product, marketing, operations, and finance teams to deliver client-centric solutions.
• Providing client and market feedback to help refine offerings and strategies.

Reports to

Regional Head

Qualification

MBA/MMS

Work Experience

8 to 15 Years

Technical / Functional Competencies

• 1. Sales and Negotiation Skills
• 2. Market Research and Analysis
• 3. Lead Generation and CRM Management
• 4. Proposal Development and Presentation Skills
• 5. Strategic Planning and Account Management
• 6. Financial Acumen
• 7. Networking and Relationship Building
• 8. Digital and Social Selling Skills
• 9. Contract and Commercial Knowledge
• 10. Product and Industry Knowledge

Behavioral Competencies

• 1. Result Orientation
• 2. Initiative and Proactiveness
• 3. Customer Centricity
• 4. Relationship Building and Networking
• 5. Communication and Persuasion
• 6. Adaptability and Resilience
• 7. Strategic Thinking
• 8. Collaboration and Team Orientation
• 9. Problem-Solving and Critical Thinking
• 10. Accountability and Integrity