Assistant Manager

Company Description

ALLEN Career Institute is renowned for providing quality education imbued with values, morals, and ethics. With a history spanning 37 years, ALLEN is a pioneer in IIT-JEE and NEET test preparation. The institute has produced top results in several competitive exams, including IIT JEE (Adv.), JEE (Main), NEET-UG, KVPY, Olympiads, SAT, ACT, TOEFL, and IELTS. With its roots expanded across 64 cities, ALLEN offers a variety of educational courses to suit the needs of students nationwide.

Overview:

Dynamic and target-oriented professional with experience in supporting and driving sales operations. Skilled at assisting senior sales managers in achieving revenue goals, coordinating with clients, and ensuring smooth execution of sales processes. Adept at balancing customer satisfaction with organizational objectives.

Key Responsibilities

Lead Management & Follow-up

• Handle inquiries received through walk-ins, calls, online platforms, and references.
• Update and maintain accurate lead details and status in CRM/Salesforce.
• Ensure timely and effective follow-ups with prospective students and parents.
• Convert potential leads into confirmed admissions through consistent communication and counseling.

Counseling & Admission Conversion

• Counsel students and parents on courses, eligibility, fee structures, and academic benefits.
• Identify students interests and recommend suitable courses or batches accordingly.
• Achieve assigned admission and revenue targets within given timelines.

Database & Reporting

• Record each interaction and update follow-up dates, remarks, and disposition status in the system.
• Share daily, weekly, and monthly admission reports with the center head or reporting manager.
• Maintain confidentiality of student and parent information.

Coordination & Support

• Coordinate with academic, finance, and operations teams for smooth admission and onboarding.
• Support marketing activities such as seminars, counseling sessions, and admission drives.
• Assist in document verification, fee collection, and issuance of admission receipts.

Customer Relationship Management

• Build and maintain a positive relationship with students and parents.
• Handle queries, grievances, and post-admission support efficiently.
• Represent the institute professionally and ensure a positive admission experience.
• Compliance & Process Adherence

Professional Attributes:

• Strong interpersonal and organizational skills
• Proactive in problem-solving and customer handling
• Ability to work under pressure and meet deadlines
• Collaborative team player with leadership potential