AO/Client Servicing Team Leader

Company Description:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients’ most valued asset-management partner.

Describe the role:

The candidate will report to the AVP, Private Client Administration Team Manager, and support the AB Private Wealth Sales team. As operational generalists, the Private Client Administration team acts as a liaison between Sales, Portfolio Management, and Operations. The AO - Client Servicing Team Leader plays an important role in servicing a designated client base and managing day-to-day tasks for Private Client accounts.

The key job responsibilities include, but are not limited to:

• Opening various types of new accounts and facilitating client onboarding.
• Conducting thorough quality reviews for new accounts.
• Initiating the opening of Alternative Investment accounts.
• Setting up NPT Philanthropic Impact Fund accounts and possessing in-depth knowledge of AB products.
• Addressing customer inquiries regarding new account opening and statement delivery quality control.
• Achieving Key Performance Indicators (KPIs) related to Turnaround Time (TAT) and Accuracy.
• Assigning and managing work allocation within the team.
• Conducting regular one-on-one sessions and resolving conflicts effectively.
• Providing process training to new team members.
• Troubleshooting and addressing process-related issues for team members.
• Motivating team members to achieve performance targets (SLA/Internal benchmarks).
• Assessing the development and training needs of team members based on quality and productivity assessments.
• Promoting an AI-enabled culture within the team and identifying process improvement opportunities to enhance efficiency.
• Conducting internal error analysis and preparing preventive and corrective action logs.
• Managing new process migrations and participating in related meetings and calls.
• Participating in and promoting quality and productivity initiatives within the team.
• Implementing training modules to enhance operational knowledge.
• Maintaining necessary Management Information System (MIS) records.
• Motivating team members to participate in AB initiatives.

What makes this role unique or interesting (if applicable)?

This role offers exposure to multiple areas within Private Wealth Operations at AllianceBernstein, creating meaningful opportunities for learning and growth. Its broad scope supports skill development across operational functions, including account opening and closing, asset management, portfolio support, and administration.

What is the professional development value of this role, i.e., what learning and professional growth does the role offer the candidate?

The multifaceted nature of this role and the diverse stakeholders the PCA interacts with daily provide strong opportunities to build skills across a broad range of operational functions. These include managing PCA expectations, developing people-management capabilities, supporting Portfolio Management, and adapting administrative support to varying business requirements.

Job Qualifications (The ideal candidate should have the following):

The candidate must be responsible, highly organized, detail-oriented, and efficient. Strong interpersonal skills and clear written and verbal communication are required. The candidate should also have strong problem-solving and analytical skills, along with the ability to work in a fast-paced, deadline-driven environment. The ideal candidate should be able to multitask, prioritize effectively, manage multiple projects or tasks simultaneously, independently research and resolve issues, and be ready to work the US shift.

Qualifications, Experience, Education:

Bachelor’s or Master’s degree, preferably in Accounting, Business, or Finance. Minimum of 2 years of experience in the financial services industry.

Skills:

The candidate should have working knowledge of Microsoft Office and the ability to use AI tools and related products effectively.