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Job Description
Who You’ll Work With:
The CRM Strategy & Sales Enablement plays an important role in powering AllianceBernstein’s sales success. The team delivers modern technology capabilities that elevate the effectiveness of the global sales organization, leveraging a blend of leading SaaS platforms, in‑house applications, and streamlined business processes that ensure clean, accurate, and actionable data.The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact. The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact.
What You’ll Do:
The Salesforce Administrator/Developer will play a critical role in ensuring the stability, usability, and continuous improvement of the firm’s Client Group business’ CRM platform. This position blends operational excellence with hands-on configuration work, supporting business users while driving enhancements that elevate the ‑on configuration work, supporting business users while driving enhancements that elevate the platforms’ overall value.
- Platform Support & Issue Management
- · Actively monitor the production support queue and provide timely triage for incoming issues.
- · Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.
- · Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.
- · Collaborate with internal technology teams to drive issues to successful closure.
- · Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.
- User Administration & Security
- · Administer user accounts, including license provisioning, access management, and deactivation.
- · Maintain and optimize platform security, including sharing rules, permission sets, profiles, roles, and data access policies.
- · Design and maintain user hierarchies that reflect organizational structure and support business operations effectively.
- Configuration, Enhancements & Release Management
- · Configure and optimize the Salesforce platform to improve usability, streamline processes, and support business goals.
- · Manage new Salesforce releases and ensure smooth rollout of new features and updates.
- · Create and maintain fields, objects, page layouts, dashboards, reports, campaigns, and other core Salesforce components.
- · Build custom objects and flows when required to support advanced business processes.
- · Execute ongoing configuration and customization activities as business needs evolve.
- Reporting, Insights & Data Quality
- · Fulfill ad hoc reporting requests with accuracy and speed.
- · Support data quality through routine audits, cleanup efforts, and proactive governance practices.
What We’re Looking For:
This position requires:
- 6-8 years of hands-on Salesforce Administration and development experience, supporting complex, fastmoving business environments. ‑on Salesforce Administration‑moving business environments.
- Bachelor’s degree in information systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
- Salesforce Administrator and Platform Developer I Certifications (Required); additional Salesforce certifications are a strong plus.
- Experience working in Financial services is preferred.
- Strong CI/CD development skills, with experience supporting modern deployment pipelines and structured release management processes.
- Expertise in core Salesforce administration, including permission sets, profiles, role hierarchies, security and visibility rules, declarative customization, and platform configuration.
- Exceptional communication skills with the ability to clearly explain issues, gather requirements, and support end-users across global regions.‑users across global regions
- Proven problem-solving ability, capable of independently diagnosing issues, researching solutions, and managing troubleshooting efforts while collaborating effectively as part of a broader technology team. ‑solving ability
- Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.
- Solid understanding of release readiness, new feature evaluation, and smooth rollout planning.
Special Knowledge (if applicable):
- Certified Salesforce Administrator and Platform Developer I required
Work Shift
- US Shift (CST)
Pune, India
Skills
CI/CDSalesforceCRMCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
AllianceBernstein has tons of funds. The investment manager administers about 200 domestic and international mutual funds. Institutional investors, including public retirement funds, employee benefit plans, foundations, endowments, government entities, and insurance firms, account for a majority of the firm's approximately $475 billion in assets under management. For retail investors, the company provides private client services, managed accounts, annuities, retirement plans, and college savings plans. AllianceBernstein also owns wealth advisor and research firm Sanford C. Bernstein.
AllianceBernstein (AB) is a leading global investment management firm that offers high-quality research and diversified investment services to institutional investors, individuals, and private wealth clients in major world markets. We are one of the largest investment management firms in the world, with more than $646 billion in assets under management as of December 2022. We foster a diverse, connected, collaborative culture that encourages different ways of thinking and differentiated insights. We embrace innovation to address increasingly complex investing challenges. And we pursue responsibility at all levels of the firm—from how we work and act to the solutions we design for clients.
At AB, there’s no one size fits all and no mold to break. We celebrate idiosyncrasy and make sure everyone’s voice matters. We seek and include talented people with diverse skills, abilities and backgrounds who expand our thinking. We encourage all employees to become more complete versions of themselves. A mosaic of perspectives makes us stronger, helping us nurture strong relationships and build actionable solutions.
Intellectual curiosity is in our DNA—and is a way of life. We embrace challenging problems and ask the tough questions. We don’t settle for easy answers as we look to understand the world around us—and that’s what makes us better investors and partners to our colleagues and clients. We are independent thinkers—we go where the research and data take us. And knowing more isn’t the end of the journey: it’s the start of a deeper conversation.
Insight is a catalyst, expanding our thinking and unlocking opportunity. And opportunity is more than financial returns—it drives us to think about the bigger picture for our clients and help them achieve their goals.
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