Accounts Receivable Specialist

Job Summary

We are looking for a detail-oriented and proactive Debt & Accounts Receivable Executive to manage outstanding debts, supplier payment queries, invoice allocations, objections, and account reconciliations.

The role involves close coordination with suppliers, internal teams, and clients to ensure accounts are accurately maintained, payments are properly allocated, and outstanding debt and objections are followed up and resolved within agreed timelines.

The ideal candidate should have a good understanding of accounting, invoicing, payment allocation, debt management, and reconciliation, along with strong communication and Excel skills.

Key Responsibilities

• Coordinate with internal teams and suppliers to ensure accounts are accurately maintained and outstanding debts are resolved.
• Investigate and resolve debt-related queries, objections, and payment discrepancies.
• Monitor outstanding debt and objection levels and provide regular reports to senior management and the ERM/client team.
• Maintain accurate and up-to-date records of outstanding balances, objections, payment status, and resolutions.
• Raise supplier and debt-related queries with the relevant parties and follow up until resolution.
• Accurately update the database/CRM with tariff details, payment information, and correct effective/start dates.
• Investigate data discrepancies and validation errors and make necessary corrections in the database.
• Work closely with colleagues and relevant teams to resolve data and account-related issues.
• Assist in resolving supplier and customer queries to support timely debt recovery and reduction of outstanding balances.
• Liaise with the clients finance team, through senior colleagues where required, regarding outstanding payments, budgets, and accrual reporting requirements.
• Generate and review accrual reports from the CRM system and ensure relevant information is accurately maintained.
• Send payment remittances to suppliers and ensure payments are correctly allocated against the relevant invoices/accounts.
• Monitor and respond to payment reminders and follow up on outstanding invoices.
• Liaise with suppliers regarding outstanding invoices, payment status, and payment allocation discrepancies.
• Maintain proper documentation and records of all communications, queries, objections, and resolutions.
• Escalate unresolved or high-priority debt and payment issues to the appropriate senior team members.
• Ensure all activities are completed accurately and within the agreed timelines and SLAs.

Required Skills & Qualifications

• Bachelors degree in Accounting, Finance, Commerce, or a related discipline.
• Preferably an Accountant or candidate with strong accounting knowledge.
• 2–5 years of experience in Accounts Receivable, Debt Management, Credit Control, Finance Operations, or a similar role.
• Strong understanding of:
• Invoicing and billing
• Invoice payment allocation
• Accounts receivable
• Debt collection/follow-up
• Account reconciliation
• Supplier payments
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Strong IT skills, particularly Microsoft Excel.
• Ability to manage multiple accounts, queries, and priorities simultaneously.
• Ability to work effectively in a multi-site and team-based operational environment.

Preferred / Desirable Skills

• Experience working in multi-site operations.
• Knowledge of Salesforce and/or Zendesk is desirable.
• Experience working with CRM or finance/accounting systems.
• Previous experience in BPO, shared services, utilities, or finance operations would be an advantage.

Key Competencies

• Debt & Receivables Management
• Invoice & Payment Reconciliation
• Supplier & Customer Coordination
• Query & Objection Resolution
• Data Accuracy & Database Management
• Reporting & Analysis
• Microsoft Excel
• Communication & Stakeholder Management
• Problem Solving
• Time Management & Follow-up
• Attention to Detail