Technical Sales Support Specialist

About the Company

Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.

About the Role

The Sales Support Engineer at Allianze Infosoft plays a crucial role in supporting the Dubai sales team (remotely) by providing technical expertise, product knowledge, and customer engagement.This position ensures that sales inquiries are handled efficiently, technical solutions are accurately communicated, and customers receive the right elevator solutions tailored to their needs.

Responsibilities

Technical & Sales Support

• Provide technical guidance to the sales team, assisting in customer inquiries, product demonstrations, knowledge in AutoCAD and MS Office and troubleshooting.
• Support sales by preparing technical proposals, presentations, and quotations.
• Ensure pricing and product specifications align with customer needs and company guidelines.

Product Knowledge & Documentation

• Develop and maintain a deep understanding of elevator products, including features, benefits, and technical specifications.
• Prepare and update technical documentation such as product manuals, specifications, compliance statements, and regulatory requirements.

Customer Engagement & Consultation

• Interact with clients to understand project requirements and recommend suitable elevator solutions.
• Address technical concerns and provide clear, professional responses to customer inquiries.
• Collaborate with the sales team to ensure customer satisfaction throughout the sales cycle.

Process & Compliance Management

• Ensure all sales and technical activities comply with industry regulations, safety standards, and company policies.
• Maintain structured workflows for handling and tracking customer inquiries, quotations, and approvals.

Continuous Improvement & Collaboration

• Work closely with the engineering and product development teams to provide feedback on product enhancements based on customer needs and market trends.
• Contribute to workflow optimizations to improve the efficiency of sales support operations.

Qualifications

• Bachelors degree in Engineering, Mechanical Engineering, or a related field.

Required Skills

• 14 years of experience in technical support, sales support, or estimation, preferably within the elevator and escalator industry.
• Strong understanding of elevator and escalator products, components, and technical specifications.
• Excellent verbal and written communication skills.
• Ability to clearly explain technical concepts to both technical and non-technical clients or internal teams.
• Efficient in preparing accurate quotations, estimates, and technical documentation
• Capable of working effectively with cross-functional teams including sales, engineering, procurement, and management.
• Strong interpersonal skills to maintain smooth coordination and timely project support.

Preferred Skills

• Experience in sales support or a similar role.