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Job Description
Customer Service International Voice and Non Voice Process !!!
- Provide customer support and resolve customer queries on call and chat
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidates should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
- The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be a quick learner and self-motivated.
Skills
International BPOInternational Voice ProcessDrivesProcessVoice ProcessVoiceBPOInternational VoiceCustomer SupportCustomer SatisfactionCustomer ServiceVoice ProcessInternational Voice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Alorica, founded in 1999, is headquartered in Irvine, California and operates in Customer service outsourcing. It operates as public company under publicly traded (nyse: alrc) ownership, with a global workforce of approximately 100000+, with offices in Worldwide.
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