Center Care Associate (Front Office)

Key Responsibilities

• Patient Interaction:
• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.
• Administrative Tasks:
• Maintaining and updating patient records, both physical and electronic.
• Handling billing, insurance verification, and payment collection.
• Managing correspondence, including mail and emails.
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.
• General Support:
• Monitoring and managing office supplies and equipment.
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.

• A bachelors degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
• 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organisational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and prioritise duties.
• Capable of performing physical tasks required in patient care and movement.
• Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.