Data Centre Engineering Operations Cluster Manager, AWS Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job will be in Mumbai, Maharashtra.

This position serves as the primary operational resource to support ADSIPL within its leased/ owned and operated Data Centers in India. This position will provide a leadership for a specific cluster of data center and across ADSIPL’s portfolio of Data Centers, Mumbai. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations.
This position will also be responsible for developing the team and leading them to the every success.

The Data Center Engineering Operations Cluster Manager is responsible for the management of all aspects of the performance of the data centre infrastructure within the region. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems.

Amazon Data Centres

AWS pioneered cloud computing in 2006, creating cloud infrastructure that allows customers build securely and innovate faster. We continuously innovate the designs and systems within our Data Centres to protect them from man-made and natural risks. As a result, Amazon data centres are large-scale high-density centres where you will work on changing the face of Cloud Technology in the region.


People and Culture

To succeed in Amazon, people must be self-motivated, highly technically-minded and intent on delivering world-class results. You will put the customer first in everything you do and build trust and communicate effectively with people at all levels of the business. Our team culture is collaborative; it is designed to empower and enable to you to succeed. We take pride in the diversity that is achieved by the global talent within the company. We promote and develop a strong safety culture.

The successful candidate will be accountable for:

· Setting and maintaining the highest standard for safety and actively promoting a world-class safety culture
· The key performance metrics for a significant number of large scale Data Centres distributed across multiple Amazon owned and Co-location sites (hosted by 3rd party service providers) by continuously driving improvements while delivering performance against agreed metrics
· Delivering 100% uptime on all customer supporting infrastructure
· Strategic planning and execution of all corrective and preventative maintenance activities on all mission-critical infrastructure
· Managing strong technical teams with responsibility for the training and/or development of others to ensure operational excellence
· Successful delivery of a portfolio of strategic projects on critical infrastructure
· The successful delivery of build-out and retrofit of facility infrastructure in existing and new regional locations
· Managing vendor performance by consistently setting high standards, driving accountability and conducting regular performance reviews
· Risk Management: adopt and plan corporate risk strategy.
· Critical Event Response readiness (planning, escalation/incident management, customer impacting event management response and recovery.)
· Experience working and managing within complex organizational matrix, manage and grow relationships between cross-functional teams.



Key job responsibilities
This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job will be in Mumbai, Maharashtra.

This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations.
This position will also be responsible for developing the team and leading them to the every success.

The Data Center Engineering Operations Cluster Manager is responsible for the management of all aspects of the performance of the data centre infrastructure within the region.



About the team
About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 12+ years of management experience
• Master's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience with large scale mechanical and power systems
• Experience hiring, developing, and managing high-performing technical teams

Preferred qualifications

• Knowledge of electrical engineering best practices including breaker coordination studies, switchgear sequence of operation, and NEC code
• Experience owning the operation of a mission-critical team or product
• Experience with large-scale technical operations or large-scale compute farms
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.