PROCESS ASSISTANT- RAD OPERATIONS

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RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.



Key job responsibilities
• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• Willingness to work flexible shifts and schedules including nights, weekends and holidays
• Preferred Qualifications
• MCSE/CCNA certification
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Strong Leadership skills
• Hands on experience in Switch/Firewall configuration
• Strong analytical skills with demonstrated problem solving ability
• Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration.


A day in the life
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic qualifications

• 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred qualifications

• Speak, write, and read fluently in English

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