Infrastructure Partner Analyst, Infrastructure Partner Management

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking a talented Infrastructure Partner Analyst to join our Infrastructure Partner Management (IPM) team in Mumbai, India. In this role, you will be instrumental in supporting relationships with colocation providers, conducting business reviews, and ensuring operational excellence across our infrastructure partner ecosystem. You will serve as the key collaboration/coordination point for AWS internal teams and colocation vendors, supporting performance improvements, onboarding and dealing with complex operational challenges.

The IPM team performs a critical business control and lifecycle management function for colocation sites, from contract signature to site closure. We are responsible for Colocation Business Review programs and act as an escalation path to facilitate post-contract issue resolution between AWS internal customers and colocation vendors.

Key job responsibilities

• Support Infrastructure Partner Managers in setting up, coordinating and conducting Colocation Business Reviews (CBR), Colocation Delivery Review Programs (CDRP) and new Colocation partner onboarding with vendors (and internal teams) according to predefined annual schedules
• Conduct assigned CBRs, CDRPs and new colocation vendor onboarding, evaluating operational performance, delivery metrics, and relationship management.
• Collaborate across AWS teams including Safety, Security, Operations, Engineering, and Business Development to help manage relationships with colocation providers
• Serve as a key contact for AWS internal teams and colocation vendors for contractual inquiries and performance assessments
• Provide second-level escalation support to resolve post-contract issues between AWS internal customers and colocation partners, focusing on operational performance and contractual SLA breaches
• Lead projects and initiatives that enhance experiences for internal customers and vendor partners while streamlining processes and reducing functional workload
• Enable internal teams by facilitating issue resolution and continuous performance improvement with key infrastructure vendors
• Track and report on vendor performance metrics, action items, and SLA compliance using Salesforce and other business intelligence tools
• Conduct operational performance evaluations through structured business review programs

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 2+ years of professional or military experience
• Bachelors degree
• Experience with business development, partnership management, or sourcing new business

• Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
• Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
• Bachelors degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.