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Job Description
- Review incidents that occurred and investigate why they took place, how they were resolved, how they can be prevented or mitigated in the future.
- Coordinate and moderate Post Incident Review meetings, as well as all follow up investigative communications
- Statistical analysis, tracking and communication of metrics associated with said incidents
- Investigate metrics to identify trends and highlight opportunities for improvements
- Establish strong partnerships with teams across to ensure root causes are clearly explained, documented, and improvements are acted upon
- Demonstrate a sound understanding of functional/business objectives that drive and shape technology requirements
- Host a weekly Always On meeting with technical leadership to present Problem Management metrics
- Assign Problem Tasks or Corrective Actions following a Major Incident to address gaps
- What you will need:
- Education: Bachelor’s degree
- 6+ years of experience in Tech, Engineering or Software Development
- Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
- Attention to detail, and the ability to apply business intelligence/analytics through the Problem Management process
- Self-motivated to research complex technical issues with minimal oversight
- Clear understanding of ITIL processes, especially Incident and Problem Management
- Superb communication skills: seek understanding when investigating an incident and to track findings clearly in problem records
- Strong analytical/business intelligence experience
- Impeccable communication skills both written and verbal
- Passion for problem solving and investigative research
- Client Relationship experience
Skills
Customer ServiceCommunicationLeadershipProblem SolvingTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
As a leading cloud data analytics company based in Dallas, TX, USA, Anblicks is committed to bringing value to various industries using Cloud Data Analytics. Anblicks is a Cloud Data Analytics Company – Enabling Enterprises with Data-Driven Decision Making. Since 2004, Anblicks has been enabling customers across. Anblicks is a Cloud Data Analytics Company – Enabling Enterprises with Data-Driven Decision Making.
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