Posted: 1 month ago
0-1 years
Bengaluru / Bangalore, Karnataka
Data Science Analytics & Machine Learning
work from office
Full Time
Closes 22 Nov 2026
Posted: 1 month ago
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Job Description
- What We Are Looking For
- . Preferably 2-4 years of relevant experience in Customer Success, Customer Support, Product Support,
- Implementation or a closely related customer-facing role in a SaaS/software-product company.
- . Hands-on experience with software customers, including areas such as onboarding, product training, ticket/issue
- handling, customer communication, product adoption, implementation follow-up, subscriptions or renewals.
- . Strong written and spoken English Hindi is preferred, and additional Indian languages are an advantage.
- . Ability to learn a software product deeply and explain workflows clearly to different types of users.
- . Strong ownership and follow-through - you should be comfortable carrying an issue across multiple internal
- teams until there is a clear outcome.
- . Empathetic and patient with customers, while remaining structured, professional and firm where necessary.
- . Good problem diagnosis, prioritisation, documentation and escalation judgment.
- . Comfortable with CRM/helpdesk/ticketing tools, Excel/trackers, Google Workspace/MS Office, email,
- WhatsApp/WATI and online meeting tools.
- . Comfortable using AI productivity tools responsibly for drafting, summarisation and knowledge work.
- . Willingness to work from office in Bangalore and reasonable flexibility for important customer meetings, training
- or escalations.
- Important experience fit: This role requires genuine SaaS/software-product customer experience. BPO-only,
- generic IT-helpdesk, KYC/gaming/travel support, ERP end-user-only or sales-only experience would not be
- considered sufficient for this position.
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