Associate Director/Senior Manager - Business License & Indirect Tax

Roles & Responsibilities:

Portfolio Ownership & Strategy:

• Own the Business License portfolio set goals, Key Performance Indicators (KPIs), and governance; ensure client satisfaction across engagements.
• Conduct final/Client-level reviews of complex engagements, guide issue resolution and risk posture.
• Assist the go-to-market, M&A, and local office teams to identify targets and scope for business license and registration services.

Financial & Resource Management :

• Prepare annual client budgets and staff budgets; manage utilization, productivity, and cost optimization.
• Oversee Budget vs Actuals; drive corrective actions and ROI on improvements.
• Analyze and manage the engagement financial data, including client billing.

Stakeholder & Relationship Management :

• Build and maintain US stakeholder relationships; lead cadences and escalations; negotiate delivery improvements.
• Monitor transitions of new clients; define work plans and success criteria.

People Leadership:

• Lead performance management, succession planning, hiring/onboarding, and building capability.
• Create an environment of open feedback and coaching, support career progressions.

Risk, Compliance & Audits:

• Ensure firm-wide compliance standards; lead audits and remediate systemic issues; uphold information security.

Transformation & Growth:

• Sponsor automation/analytics initiatives (Alteryx, Macros, AI); deliver measurable productivity and quality gains.
• Expand BL services - pull more work to KGS by building Stakeholder / client trust.

Qualifications:

Mandatory technical & functional skills:

• Highly proficient in MS Office; strong analytical and advisory skills.
• Deep technical proficiency in US Direct/Indirect Tax compliance; multi-jurisdiction rule expertise.
• Expertise in Indirect Tax applications and Alteryx to manage complex engagements.
• Financial planning, budgeting, and portfolio management skills.
• Strong analytical and advisory skills.
• Second level / Final review of most complex engagement tasks related to US business license and tax registration.
• Oversee the preparation and delivery of business license and tax registration services.

Key behavioral attributes:

• Inspires teams; presents perspectives and outcomes with impact.
• Build and Manage engagements seamlessly; proactively shares best practice, ideas, information & insights with colleagues, stakeholders to build own credibility and develop networks and solutions.
• Proactively gets involved in solving problems; planning contingencies and ensuring the deliveries are on time.
• Provides performance support through mentoring; demonstrates business & financial acumen.

Educational qualifications:

• Masters degree in Accounts/Finance preferred.
• Good to have professional certification eg. CPA, CA, CMA.

Must Have:

• Exceptional written and oral communication skills.
• Strong skills in indirect tax information systems, including strong project management skills, go to market and the ability to analyze client business needs.
• Proficiency in Microsoft Excel, PowerPoint, Project, Vision or process mapping software and strong technical awareness and basic knowledge of global indirect tax issues.