Specialist Audit, Client Delivery - Incent

As a Specialist, you will support local channel partners and their advertising partners by reviewing local brand-enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration. You will also perform quality control checks for others work and provide appropriate feedback to them. You will be part of a global marketing agency that believes in the power of experience to strengthen relationships and drive growth.
Duties/Responsibilities

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
• Review marketing materials against an established set of guidelines and brand standards
• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
• Resolve calls, emails, and chats and document communications appropriately
• Participate in team collaboration through idea-sharing and brainstorming sessions
• Support in mentoring and training peers to increase program and platform knowledge and to improve quality
• Able to flex up or down in job responsibilities when needed
  

Qualifications

• Solid verbal and written communication skills
• Bachelors or Post Graduate degree in a business, or finance field

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Get Hired
• Claims Experience preferred
• Experience in a fast-paced office environment providing customer service
• Proven technical competence including experience with Microsoft Word, Excel and Outlook
• Strong attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Some remote-work experience preferred and demonstrated ability to work independently
• A natural curiosity and eager desire to learn