IND Manager - HCS-Ops

Job Title- IND Manager - HCS-Ops

Solution Line- TS ‐ Talent Solution

Position type- Full Time

Work Location- Gurgaon

Working style- Hybrid
Sub ARL- 6.1
Cab Facility- Yes

Shift Time - 12PM to 9PM

People Manager role - Yes

Requirededucationandcertificationscriticalfortherole-

Graduate / Postgraduate

Required years of experience -

6-8 year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aons human capital business provides leaders with a powerful mix of data, analytics, and advice to help them make better workforce decisions. Aons human capital business, spanning 2,000 colleagues in more than 30 countries, is home to the firms rewards, talent assessment, and performance & analytics practices. We apply this expertise, and our market-leading workforce data, to help clients tackle transformational projects.

GENERAL DESCRIPTION OF ROLE:

This role is responsible for leading and developing a high-performing team, providing operational oversight, stakeholder management, and delivery governance for client due diligence questionnaire support activities. The individual will be accountable for team performance, service delivery, process excellence, and ensuring a high-quality stakeholder experience in a fast-paced, multi-stakeholder environment.

The role supports the end-to-end management of client due diligence questionnaires across the organization, including intake, coordination with subject matter experts, response consolidation, stakeholder communication, and timely delivery of completed submissions. Success in this role requires strong leadership, ownership, cross-functional collaboration, and the ability to drive outcomes through influence and effective coordination.

JOB RESPONSIBILITIES

The colleague is responsible for leading a team that provides high-quality operational support to internal and external stakeholders, ensuring effective delivery, stakeholder satisfaction, and adherence to service, quality, and governance standards through the following responsibilities:

• Drive accountability for team deliverables, ensuring adherence to defined SLAs, quality standards, and governance requirements.
• Manage centralized intake and workflow processes, managing multiple competing priorities simultaneously, ensuring effective coordination, tracking, and timely execution across multiple stakeholders and dependencies.
• Minimum 2-3 years of people management experience, including performance management, coaching, and team development.
• Serve as the primary point of contact for business stakeholders and effectively manage stakeholder expectations, communications, and escalations.
• Build and maintain strong relationships with cross-functional teams including Privacy, Compliance, Security, ESG, Legal, and business partners.
• Manage cross-functional dependencies and influence stakeholders to drive timely outcomes in a matrixed environment.
• Lead, coach, and develop a high-performing team by providing regular feedback, guidance, and development opportunities.
• Monitor workload distribution, prioritize requests, remove operational bottlenecks, and proactively mitigate delivery risks.
• Drive continuous improvement initiatives, process standardization, and automation opportunities to enhance efficiency and stakeholder experience.
• Analyze operational metrics, prepare management reports, and provide insights on volumes, turnaround times, SLA adherence, and team performance.
• Demonstrate strong ownership, accountability, problem-solving, and decision-making skills in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to influence stakeholders across multiple levels of the organization.

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• Preferred knowledge of governance, risk, compliance, privacy, security, ESG, or related business functions.
• Strong customer service orientation with a focus on delivering high-quality outcomes and exceptional stakeholder experience.
• Preferred experience in handling a team of 15-20
• Collaborate with peers at Aon to deliver high quality work and enhance personal effectiveness through training, education and coaching.

SKILLS

• Any Graduate
• No Technical Graduate (B.E/B.Tech) and No Regular Postgraduate (MBA/MCA/MA/M.Sc/M.Tech)
• Strong time management skills
• Strong organizational skills and attention to detail
• High proficiency in project management and client service
• Advanced business communication skills (email and conference calls) and interpersonal abilities. Should be able to communicate thoughts and ideas verbally coherently and confidently, non‐verbally and in writing.
• Should be flexible, keen on taking initiatives, accountable, have a collaborative approach with fellow colleagues, self‐ motivator, and leadership qualities.
• Quality orientation and eye for details
• Highly proficient with MS Excel (Multiple Lookups, Pivot Table/Pivot Chart Report and creating charts), PowerPoint and Word
• Analytical thinking
• Ability to work collaboratively in a fast-paced environment
• Familiarity with data privacy, risk, security, compliance, and ESG topics will be an added advantage

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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