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Job Description
Key Responsibilities
Define and execute lifecycle retention strategy across customer journey stages
Map drop-offs in the preventive health journey and design interventions to reduce churn.
Own key retention metrics including repeat rate, conversion rate, renewal %, and LTV.
Work with product and tech teams to build automated retention journeys using CRM and marketing automation tools.
Design and implement smart nudges based on health reports, risk scores, and behavioral triggers.
Drive cross-sell and upsell initiatives including family packages and subscription programs.
Run cohort analysis and A/B experiments to optimize engagement and renewals.
Collaborate with medical, operations, and call center teams to ensure seamless follow-ups.
Build dashboards and reporting frameworks to track retention performance.
Skills
Customer RetentionRetentionCustomer Journey MappingProduct ManagementProduct RoadmapProduct Life CycleProduct Life Cycle ManagementLife Cycle ManagementEngagementProduct ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Apollo Hospitals was established in 1983 by Dr. Prathap C Reddy, renowned as the architect of modern healthcare in India. As the nation's first corporate hospital, Apollo Hospitals is acclaimed for pioneering the private healthcare revolution in the country. Apollo Hospitals has emerged as Asia's foremost integrated healthcare services provider and has a robust presence across the healthcare ecosystem, including Hospitals, Pharmacies, Primary Care & Diagnostic Clinics and several retail health models. The Group also has Telemedicine facilities across several countries, Health Insurance Services, Global Projects Consultancy, Medical Colleges, Medvarsity for E-Learning, Colleges of Nursing and Hospital Management and a Research Foundation. In addition, 'ASK Apollo' - an online consultation portal and Apollo Home Health provide the care continuum.
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