Support Team Leader, India

Location: Bangalore, India
Department: Product
Type: Full-Time, 4 days mandatory WFO
About AppsFlyer
AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the worlds top brands to drive impact. Across 25+ offices, were united by one goal: helping our customers succeed.
About The Role
Were hiring a Support Engineer Team Leader who will lead experienced Support Engineers and help scale the Support function in an efficient manner.
This is a high-impact leadership role with a focus on operationalizing efficiency by using automation, Gen AI, dashboards, and debug tools
The ideal candidate combines deep technical expertise, strong customer communication, and a bias for process optimization in fast-paced environments.
What You Will Do
Team Leadership & Strategy

• Lead and scale a team of 5 Experienced Support Engineers.
• Hire, mentor, and coach engineers to deliver high-quality customer support.
• Drive ownership, accountability, and technical excellence within the team.
• Collaborate with Support Management in defining team KPIs and lead regular reporting cadences.
• Build and scale internal workflows using automation, dashboards, GenAI, data-driven tooling.
  

Customer Impact & Growth

• Be hands-on with technical cases, and step into critical conversations where necessary
• Streamline and own the initial triage to root cause analysis, resolution, and stakeholder communication.
• Drive resolution of complex technical issues across the AppsFlyer platform, collaborating closely with Product, R&D, and Customer Success teams.
  

What You Have

• 810 years of total experience in Technical Support or Client-Facing Engineering roles (preferred in SAAS B2B / Mar-tech / Ad-tech) , with at least 4 years in a people management capacity.
• Strong stakeholder management and a calm, customer-first mindset under pressure.
• Hands-on proficiency with SQL, REST APIs, Mobile SDKs and related tools that demonstrate deep technical experience
• Strong understanding of mobile architecture, analytics flows, and common data troubleshooting patterns.
  

Bonus Points

• Experience in AdTech, MarTech, or the broader mobile ecosystem.
• Referred by an AppsFlyer team member
• Experience leading or building a global team
  

Why Join Us
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Here, titles dont define usideas do. Youll thrive in a culture where everyones input shapes the future.