Zoho CRM Developer

Key Responsibilities

• Manage and maintain existing Zoho applications and integrations.
• Perform system administration, configuration, and customization across Zoho products.
• Investigate, troubleshoot, and resolve bugs, system issues, and user-reported problems.
• Configure and optimize workflows, automation rules, blueprints, approvals, and business processes within Zoho CRM.
• Develop and enhance applications using Zoho Creator.
• Support and optimize marketing workflows using Zoho Marketing Automation (ZMA).
• Configure and leverage Zia Agents to improve operational efficiency and automation.
• Implement enhancements to the opportunity management process based on existing business requirements and solution designs.
• Collaborate with stakeholders to translate business requirements into scalable Zoho solutions.
• Perform testing, deployment, and documentation of system changes.
• Ensure data integrity, security, and system performance across the Zoho ecosystem.
• Provide user support, training, and best-practice recommendations.

• 3+ years of experience working with the Zoho ecosystem.
• Strong hands-on experience with:
• Zoho CRM (ZCRM)
• Zoho Creator
• Zoho Marketing Automation (ZMA)
• Zia Agents
• Experience with Zoho workflow automation, Blueprints, Deluge scripting, and custom functions.
• Strong understanding of CRM administration, user management, roles, profiles, and permissions.
• Experience in troubleshooting and resolving production issues.
• Ability to configure and customize business processes with minimal supervision.
• Knowledge of API integrations and third-party system connectivity.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.