Order Management - Customer Support

About the Role:

We are seeking a Order Management - Customer Support with 2 to 5 years of experience in Order Management is mandatory.

Responsibilities:

• Manage end-to-end order management processes with full ownership and accountability
• Lead and resolve escalations for complex or high-impact cases
• Generate and analyse reports to identify trends, gaps, and opportunities for process improvement
• Develop, update, and maintain standard operating procedures, workflows, and training materials
• Drive and implement continuous improvement initiatives across order management functions
• Oversee task allocation and workload distribution to ensure team efficiency and balance
• Maintain clear, proactive, and effective communication with internal and external stakeholders.

Tool Proficiency

• Advanced user of SAP and Oracle ERP systems
• Familiar with ticketing platforms such as Salesforce and ServiceNow

Required Skills :

• Excellent verbal communication and customer handling skills.
• Willingness to work in US Shift timings.

Location: Chennai ; Locality - Vandalur

Shift: 6:30 pm to 3:30 am IST

Transportation: One-way cab facility (drop) is provided

• Immediate joiners preferred.

Walk-in Details

• Monday to Friday
• Time – 11:00am to 5:00pm
• Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India
• #LI-Onsite