Senior Field Manager

Company Description Arise Investments and Capital Limited (AICI), founded in 2016, is a Non-Banking Financial Company dedicated to promoting inclusive economic and social development. The organization focuses on providing safe, secure, and fairly structured financial support to underprivileged communities, with a strong emphasis on empowering women from low-income backgrounds. AICI is registered and regulated by the Reserve Bank of India, ensuring responsible and compliant financial practices. By expanding access to ethical credit and financial services, the company works to reduce the negative impacts experienced by individuals and families living below the poverty line. The team is mission-driven, working closely with communities to foster sustainable financial progress.

Role Description The Senior Field Manager is a full-time, on-site role based in Tirunelveli, responsible for overseeing field operations and ensuring effective implementation of AICIs financial products and services. This role includes managing and guiding field staff, monitoring daily activities, reviewing performance metrics, and ensuring adherence to company policies and regulatory guidelines. The Senior Field Manager will regularly visit customer locations, support client onboarding and loan processing, and ensure accurate documentation and timely collections. The role also involves training and mentoring team members, addressing field-level issues, and collaborating with senior leadership to improve processes and outreach strategies. The Senior Field Manager is expected to build strong community relationships and uphold AICIs mission of ethical and inclusive financial services.

Qualifications

• Proven experience in field operations, branch management, or microfinance activities, preferably in financial services or NBFCs.
• Strong leadership abilities, including experience supervising, coaching, and motivating field teams to meet targets and service standards.
• Sound understanding of lending processes, customer due diligence, collections, and basic credit risk assessment.
• Ability to work closely with underserved communities with empathy, cultural sensitivity, and high ethical standards.
• Good communication and interpersonal skills in English and relevant local languages used in Tirunelveli.
• Proficiency in using mobile and digital tools for reporting, data entry, and field tracking.
• Bachelors degree in Business, Finance, Management, or a related field; relevant field experience may be considered in lieu of formal education where appropriate.
• Willingness to travel frequently within the assigned region and work primarily on-site in field locations.
• Strong problem-solving skills, attention to detail, and ability to work independently with minimal supervision.