R&D Technical Manager – Conversational AI & Contact Center Solutions - Onsite - Any Infosys Office
Data Science Analytics & Machine Learning
149+ Applicants
Posted: 15 hours ago
12-14 years
Dallas, TX
work from office
Posted: 15 hours ago
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Applicants: 149+
Job Description
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Job Description
Hi,
We have a position which is suitable to your skillset. Please go through the below JD and let me know your interest.
Title : R&D Technical Manager – Conversational AI & Contact Center Solutions
Location : Onsite - Any Infosys Office
Relevant Experience (in Yrs.): 12+ years
Detailed :
Google CCAI, Conversational AI, Contact Center Platforms, Google Cloud Platform, Java, Spring Boot, Cloud Native Architecture, Innovation & R&D
R&D Technical Manager – Contact Center & AI Solutions
· Lead technical strategy, innovation programs, and R&D initiatives focused on Conversational AI, Contact Center Technologies, Customer Experience (CX), and Cloud Modernization.
· Drive proof-of-concepts, accelerators, and solution development for Google CCAI, Virtual Agents, Self-Service Automation, and AI-driven customer engagement platforms.
· Manage and mentor onshore and offshore engineering and R&D teams, fostering a culture of innovation, technical excellence, and continuous learning.
· Define technology roadmaps, evaluate emerging technologies, and align R&D investments with business objectives and customer needs.
· Collaborate with business leaders, product owners, architects, and customers to transform market opportunities into scalable technology solutions.
· Provide technical leadership for cloud-native architectures leveraging Google Cloud Platform, CCAI, Microservices, Java, Spring Boot, APIs, and enterprise integration frameworks.
· Oversee end-to-end program execution, including solution design, effort estimation, sprint planning, risk management, and delivery governance.
· Establish engineering best practices, DevSecOps standards, CI/CD processes, quality frameworks, and operational readiness to improve scalability and reliability.
· Research, evaluate, and adopt emerging AI, automation, and customer experience technologies to enhance innovation and operational efficiency.
· Serve as a trusted advisor to stakeholders and executives, providing technical guidance, vendor management, strategic recommendations, and proactive communication to ensure successful program outcomes.
Preferred Qualifications
· 12+ years of experience in Contact Center technologies, software engineering, and enterprise solution delivery, with exposure to R&D and innovation programs.
· Strong expertise in Google CCAI, Conversational AI, Contact Center Platforms, Cloud Technologies, and Customer Experience solutions.
· Hands-on experience with Google Cloud Platform, Microservices, Java, Spring Boot, APIs, Integration Frameworks, and modern cloud-native architectures.
· Proven experience leading technical teams, innovation initiatives, architecture reviews, and large-scale enterprise transformation programs.
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· Experience driving technology innovation, proof-of-concepts, and product acceleration from ideation through implementation.
Thanks & Regards
Venkatesh Kundurthi
Recruitment Manager || ASCII Group, LLC
Office: Ext. 104; Direct:
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Email:
Website:
Skills
ImplementationSolution DevelopmentAiGoogle CloudIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
16 Nov 26, 01:33 PM IST
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