Spares & Warranty Manager - (Gurugram)

Position: Spares and Warranty Manager

Reporting To: National Manager (Service)

Location: Delhi NCR/Mumbai/Bengaluru

Position Summary:

The Position is required to manage the service spare parts store, ordering the required spare parts to factory and maintaining the minimum stock levels for 3-6 months at the central spare part store for smooth service operations. Sending defectives spares back to factory on demand and recovering the reimbursement against warranty defective spares/units as applicable. Also checking and maintain records of warranty & expense claims made by ASP/Franchisee against the services done by them for ASSA ABLOY.

Roles and Responsibilities:

• Take complete owner ship or spare parts logistics and invoicing to ASP/Franchisee.
• Regularly monitor provide spares for maintaining the spare pending jobs and MSL at franchisee/ASP levels for fast moving spares.
• Checking the monthly claims of the ASP/Franchisee
• Continually provide market and customer insights to the Service head to ensure the improvement of service processes.  
• To order the spare parts to various factories and procure parts in time for smooth service operations without spare parts delays.
• Send claims of defective units and spare parts to factory to claim for reimbursements against warranty units/parts.
• Ensure that the minimum stock levels are available at any given point of time.
• Co ordinate with service managers/co ordinators for change in service volumes to adequately adjust MSL
• Keep a tight watch on the epidemic failure and provide the same feedback to factory for quality analysis and improvements.
• Coordinate and ensure timely availability of spare parts in warehouses/ stores at respective locations
• Proactively monitor and maintain optimum inventory level and manage distribution and reverse logistics of the spare parts
• Ensure timely warranty payments to ASP/Franchisee

Skills Required:

• Ability to maintain spare part store in easy and understandable manner.
• Strong customer focus and empathy to not only troubleshoot when needed but to ensure proactive mechanisms to deliver on customer delight
• Ability to drive a team with clear goals, instructions, communication and feedback.
• Ability to identify problems correctly using root cause analysis with business tools like Fishbone, decision trees, etc.
• Ability to collaborate cross-functionally to own customer problems as ONE ASSA ABLOY
• Ability to work under pressure and respond to ambiguous situations with limited information in a calm and patient manner
• Advanced knowledge of MS Excel and Powerpoint
• Good communication both verbal and written
• Ability to prioritize tasks based on customer and business requirement

Educational Qualification and Experience:

• Graduate Engineers or Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream
• Relevant experience of 5 – 8 years with same industry/ consumer durables/ home appliances

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.