Services Onboarding & Enablement Specialist

Key Requirements & Responsibilities:

• Responsible for onboarding content and curriculum-specific training for Professional Services team members to ensure role clarity and expectations in the first 3 months in the role.
• Collaborate with Professional Services leadership and the Revenue Enablement team to evolve new hire onboarding and ongoing development training and materials to ensure currentness and alignment with department goals.
• Provide guidance to stakeholders that support Services Enablement objectives and monitor stakeholder involvement for onboarding and ongoing development, reporting to the Services Enablement Team Lead.
• Support the successful hand-off of team members to their direct manager upon completion of new-hire onboarding.
• Provide and track qualitative and quantitative data related to ramping performance and ongoing development for the Professional Services department.
• Review and track employees" abilities using coaching logs and follow-up with peer partners and supervisors to ensure feedback is provided to stakeholders throughout the onboarding process.
• Work with the Services Enablement Team Lead to provide timely feedback and recommendations on the role requirements to meet personal and team objectives.
• Support the evolving needs of the Professional Services department in both enablement and operational capacities.

Qualifications:

• 1-3 years of demonstrated experience in building and executing enablement, onboarding, and/or training programs.
• Current knowledge of adult learning and organizational development theories.
• Solid understanding of and experience in overseeing and optimizing operational processes.
• Strong organizational and project management skills with attention to detail, multitasking ability, and effective work prioritization.
• Exceptional verbal and written communication skills with professionalism and emotional intelligence for concise and tactful interaction across diverse groups.
• Excellent interpersonal skills to work efficiently with all levels of leadership and roles within the company, fostering a collaborative and respectful work environment.
• Strong presentation and facilitation skills.
• Experience with learning management systems (LMS) or training tools.
• Proficiency in Google Suite, documentation tools, and data tracking tools.
• Highly adaptable and self-motivated to work in a fast-paced environment.

Life at Assent:

• Wellness: Assent values the well-being of team members and their families, offering vacation time that increases with tenure, comprehensive benefits packages, life leave days, and more.
• Financial Benefits: Competitive base salary, corporate bonus program, retirement savings options, and more.
• Lifelong Learning: Professional development days are encouraged and available starting from the day you join Assent.
• Diversity, Equity, and Inclusion: Assent is committed to diversity and equal opportunity practices, fostering a culture of belonging and inclusion where all team members are valued, respected, and provided opportunities for business success.

Assent is committed to sustaining an environment where team members feel included, valued, and heard, guided by Diversity and Inclusion Working Group and Employee Resource Groups (ERGs). If you require assistance or accommodation during the interview process, please contact hidden_email for support.,